System Support Manager

We are seeking an experienced and motivated System Support Manager to oversee the IT and telecommunications operations of our warehouse distribution center. This position will be responsible for managing local IT infrastructure, networking, WMS systems, help desk operations, telephony, technology assets, training systems, and IT-related projects., * Oversee the administration, maintenance, and support of the warehouse IT infrastructure and LAN.

• Assist with the planning and implementation of network additions, modifications, and upgrades.
• Implement local network security practices in accordance with corporate security standards.
• Manage and support WMS and other internal systems.
• Oversee troubleshooting, system backups, archiving, and disaster recovery processes.
• Manage and respond to escalated help desk issues.
• Supervise and coordinate local IT support activities.
• Manage the company’s local telephone system, including system upgrades, routing, and seating assignments.
• Maintain computer stations, software, and technology used for company training programs.
• Work with project teams to implement and support internal systems.
• Manage IT hardware, software, supplies, and technology assets.
• Develop and maintain relationships with IT vendors and service providers.
• Manage local purchasing of IT equipment, software, and supplies.
• Ensure company technology assets are properly maintained and responsibly used.
• Prepare daily and monthly IT reports for corporate management and the General Manager.
• Promote and maintain proper safety and sanitation practices throughout warehouse technology areas.
• Provide timely technical support and communicate effectively with employees and management at all levels.

The ideal candidate is a self-starter with strong technical knowledge, excellent communication skills, and experience managing IT systems in a warehouse or distribution environment., * 4-5 years of experience in systems management, IT support, networking, or a related field.

• Strong knowledge of computer networking and LAN environments.
• High level of proficiency with WMS and internal warehouse systems.
• Experience supporting IT operations in a warehouse, distribution center, or similar environment is preferred.
• Knowledge of network security, backups, disaster recovery, hardware, software, and telecommunications.
• College-level education or equivalent professional experience.
• Relevant IT/networking certifications are a plus.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and leadership abilities.
• Ability to work independently, prioritize multiple responsibilities, and take initiative.
• Ability to work effectively with corporate teams, management, vendors, and warehouse employees.

What We’re Looking For

We are looking for a hands-on IT professional who can combine technical expertise with leadership and operational support. The successful candidate will be comfortable managing day-to-day IT operations while also supporting projects, troubleshooting complex issues, coordinating vendors, and ensuring technology remains reliable for warehouse operations.