Knowledge Management Specialist

• Organizes, governs, and shares critical operational data, digital assets, and intelligence across the agency to support leadership and eliminate information silos.

• Design and maintain enterprise collaboration environments, document repositories, and SharePoint sites for secure file management.
• Standardize processes, draft standard operating procedures (SOPs), and build process workflows.
• Produce executive briefings, training decks, and multimedia content to help staff adopt knowledge-sharing protocols.
• Help bridge the gap between users and emerging platforms (such as data analytics tools or tracking databases) to accelerate mission execution.
• Proficiency in document management systems, Microsoft 365 (Word, Excel, PowerPoint, SharePoint), and collaboration or data visualization software.

• Bachelor’s degree
• Five (5) Years of Management Experience
• Demonstrated experience administering and developing SharePoint Online sites or comparable enterprise repositories.
• Demonstrated experience building service catalogs, taxonomies, or metadata schemas.
• Eligible for a Tier 2 Public Trust determination and CAC issuance

PREFERRED QUALIFICATIONS

• Microsoft Power Platform experience
• Certified Knowledge Manager (CKM) or equivalent
• ITIL 4 Foundation
• DHS Certified Trusted Tester

Leading at CGINTL - Values in Action

• Accountability. The PM owns the result. Our Leaders take responsibility for the success of the vision, mission, and strategy - and we hold a no-excuse-here mindset. On a FFP task order where savings and overruns both stay with us, that ownership is financial as well as operational.
• IntegrityTrust. Always the first to tell the truth. The PM surfaces a slipping deliverable or an adoption problem to the COR before the COR finds it - that is how trust is earned, and trust is the foundation of a change management engagement.
• Organizational Influence. Business acumen through organizational agility, political savvy, and time management. Reading ACF’s political landscape and sequencing change accordingly is the job.
• Marketplace Ministry. This work is a calling. Our client’s mission is the well-being of children and families; every hour of acquisition capability we build is an hour that mission runs better.