IT Field Engineer - West UK (Printing/HP/Xerox)

We are seeking a skilled and experienced HP/Xerox Printer Engineer / Analyst to join our technical team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of HP and Xerox print solutions-including high-end production equipment. This role involves both hands-on engineering work and analytical assessments, ensuring optimized performance and client satisfaction Key Responsibilities:-Install and Configure HP and Xerox multifunction printers, copiers, and production print devices at client sites.Implement Print Solutions, including secure print, follow-me printing, print management software (e.g., Xerox Workplace Suite, HP Access Control), and workflow automation tools.Deliver End-User Training on proper use of devices, secure printing practices, and use of print management or document solutions.Provide Break-Fix Support, troubleshooting hardware, software, and network-related printing issues.Carry Out Preventive and Periodic Maintenance, firmware upgrades, and system health checks on installed devices.Document Technical Processes, service activities, and solutions implemented, ensuring alignment with service-level agreements (SLAs).

Experience and Skills:-Minimum 3-5 years of experience supporting Xerox and HP printer environments, including production-class equipment.Proven experience with Xerox solutions (e.g. Workplace Suite).Solid understanding of print servers, network protocols, and integration with Active Directory/LDAP.Hands-on experience in device firmware upgrades, configuration utilities, and fleet management tools.Strong knowledge of Windows and Apple print architecture and troubleshooting methodologies.Ability to interpret technical manuals, service bulletins, and diagnostic tools.Excellent customer service skills, with the ability to work independently or as part of a field team. Desirable:-HP Certified Technician.Xerox Solutions or Production Printer Certifications. CompTIA A+, Network+, or equivalent IT certification. Mayflower is acting as an Employment Agency in relation to this vacancy