IT/Printer Technician

We are looking to appoint an enthusiastic, commercially aware IT/Printer Technician to join our friendly and dynamic support team providing on site and remote IT Support to our customer base., * Providing technical support across our customer base via onsite, phone or email.

• Record and update all incidents and problems thoroughly through the company’s ITSM system
• Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure
• Communicate effectively to ensure swift resolution at both technical and end user level
• Maintain elevated levels of customer service for all support queries.
• Maintain accurate resolution documentation in our knowledge base repositories
• Liaise with 3rd party solution providers and develop excellent working relationships
• Proactively involved in the planning and delivery of projects, remaining adaptable to the needs of the project.
• Attend customer sites and completing repairs/new installations of printers/MFD’s

Do you have a valid Driving License license?, Do you have experience in Windows?, * The successful candidate will be comfortable working as part of a team and on their own using their own initiative

• Three year’s equivalent work experience, ideally within Primary Care and specifically GP surgeries.
• Be able to remain calm under pressure
• Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
• Have strong interpersonal skills enabling good verbal and written communication
• Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
• Be flexible in their approach to travel and projects undertaken
• Be driven to learn new tech and self-improve

Technical Skills

Essential

• A full UK driving licence
• Experience with Emisweb and SystmOne
• Microsoft Windows
• Strong working knowledge of Windows Server Environments
• DNS and DHCP
• Continuous improvement work
• Desktop OS, Windows 7/8/10/11
• Remote Desktop Services experience such as VDI
• Good understanding of network infrastructure
• Design and implementation of server infrastructure + upgrade experience
• Microsoft 365
• Microsoft Azure
• Familiarity with Firewalls, configuration and installation.

Desirable

• The ideal candidate will have worked within a CSU, HIS or Trust.
• Familiarity with RMM, ideally Datto.
• Knowledge of cyber security solutions and services
• Familiarity with firewalls
• Appreciation for data protection and privacy
• Deep understanding of ITIL processes, particularly Request Fulfilment, Incident Management and Change Management
• In depth knowledge and experience of printer hardware and MS-Windows Print Drivers

Pulled from the full job description

• Free or subsidised travel
• Sick pay
• Additional leave
• Company car
• Company pension
• Work from home, * Potential for career progression
• Grow and manage a team of engineers in the future
• 23 days holiday plus bank holidays
• Company vehicle (if required) and fuel allowance
• Annual bonuses (subject to personal performance & company performance)

Pay: £33,000.00-£37,125.00 per year

Benefits:

• Additional leave
• Company car
• Company pension
• Free or subsidised travel
• Sick pay
• Work from home

ARC-IT Business Solutions is a growing company committed and motivated in providing first class IT support and solutions to our customers throughout the UK.