ERP Upgrade Program Manager / PMO Lead - NCR Retalix

We are seeking an experienced ERP Upgrade Program Manager / PMO Lead to lead the end-to-end NCR Retalix ERP upgrade program. The role will provide program governance, planning, stakeholder management, vendor coordination, risk management, and delivery oversight across technology and business workstreams., * Lead overall program governance, PMO processes, steering committee reporting, decision management, and executive communications.

• Develop and manage integrated program plans, milestones, dependencies, critical paths, deliverables, and resource plans.
• Coordinate across business operations, store operations, finance, merchandising, supply chain, IT, NCR/Retalix, system integrators, and third-party vendors.
• Manage program-level RAID logs, risks, issues, dependencies, actions, decisions, and escalations.
• Provide executive reporting through program dashboards, KPIs, status reports, milestone tracking, and program health assessments.
• Manage vendor and partner relationships, ensuring commitments, deliverables, timelines, and dependencies remain on track.
• Oversee SIT, UAT, regression testing, deployment readiness, cutover planning, go-live, and hypercare activities.
• Drive business readiness and change management, including communications, training coordination, process documentation, and stakeholder readiness.
• Track program budget, forecasts, resource allocation, vendor spend, and overall financial performance.
• Lead post-go-live stabilization, issue resolution, lessons learned, and continuous improvement activities.

The ideal candidate will have strong experience managing large-scale ERP upgrades or enterprise technology programs, preferably within retail, grocery, or multi-store environments, with the ability to work across business operations, IT, vendors, and executive leadership., * 10+ years of experience in Program Management, Project Management, PMO Leadership, ERP implementation, or enterprise technology transformation.

• Proven experience leading large-scale ERP upgrades, implementations, migrations, or technology transformation programs.
• Strong experience managing multiple workstreams, cross-functional teams, vendors, and system integrators.
• Experience with program governance, executive reporting, RAID management, budgeting, resource planning, and risk/issue management.
• Strong understanding of the ERP implementation lifecycle, including testing, deployment, cutover, go-live, and hypercare.
• Experience overseeing SIT, UAT, deployment readiness, and go-live activities.
• Excellent stakeholder management, communication, organizational, and problem-solving skills.

Preferred Qualifications

• Experience with NCR Retalix or related retail ERP / retail technology platforms.
• Experience managing Retalix upgrades, implementations, migrations, or integrations.
• Experience in retail, grocery, convenience, food & beverage, or multi-store environments.
• Familiarity with POS, ERP, merchandising, inventory, supply chain, finance, and store systems.
• Experience with tools such as Jira, Confluence, Microsoft Project, Smartsheet, Power BI, or similar PMO platforms.
• PMP, PgMP, or other relevant program/project management certification is a plus.