Computer Support Associate II - Infrastructure (Help desk)

Provide onsite IT infrastructure support for employees, contractors, and business partners. Diagnose and resolve hardware, software, operating system, and peripheral issues. Perform workstation deployments, replacements, upgrades, and lifecycle management activities., Support employee onboarding, offboarding, and equipment provisioning processes. Manage local inventory, asset tracking, equipment storage, and asset audits. Coordinate warranty repairs, vendor support, and hardware break/fix activities. Support conference rooms, collaboration technologies, printing services, and audio/visual equipment.

Troubleshoot network connectivity issues including wired, wireless, VPN, and remote access technologies.

• Experience providing desktop and infrastructure support in an enterprise environment.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral devices.

Experience with Microsoft 365 applications and services.

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Preferred requirements Skill:

Working knowledge of Active Directory, device management platforms, and endpoint support tools.

Education/Certification:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.

Experience supporting network connectivity issues and basic infrastructure troubleshooting.

Ability to manage multiple priorities and work independently with limited supervision.

• Health insurance
• 401(k)
• Dental Insurance
• Vision Insurance
• Referral Program
• Travel Allowances, * 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking an Operational Analyst for an exciting career growth opportunity.