Information Systems Support

Multi-functional information systems support for both hardware, software and networking for internal and external customers., * Familiarity with Microsoft Exchange network.

• Maintenance of Microsoft Exchange Mail server.
• Create and maintain documentation for network configurations and changes including ERP/CRM systems.
• Manage user accounts, permissions and passwords.
• Provide technical support to Westmark staff.
• Communication system support, VoIP phone system.
• Troubleshooting systems, network issues, diagnose hardware, software and connectivity problems and implement solutions.
• Install and upgrade hardware and software, internally and externally, as needed.
• Function as help desk to provide online and virtual support to Westmark customers.
• Website maintenance and development.
• Create and/or maintain customer portals for ordering.
• ERP systems architecture familiarity and user support.
• Secured backup systems deployment and maintenance.
• Maintain Hardware - PC workstations; rack servers, printers, fiber internet, firewalls, barcode scanners, mobile devices, cell phones.
• Website maintenance, FTP administration and maintenance.
• Assist with integration of Thermal transfer printers, print and apply label applicators, handheld devices (scanners, data collection handheld computers), fixed, mount barcode scanners.
• Familiarity with Westmark IT products and vendors.
• Perform other duties as required.

• Bachelor of Science in Computer Science or equivalent is preferred.
• Minimum two (2) years IT experience.
• Database MSQL sequel server preferred
• Network security proficiency
• Proficient knowledge of Internet and Website maintenance/development.

Skills/Abilities:

• Ability to effectively communicate technical concepts to other technical staff members.
• Ability to interface well with Professional Service staff and other non-technical members of the organization.
• Ability to multi-task.
• High sense of urgency.
• Effective time management and personal organization.
• Ability to work in fast paced team environment.

Physical Requirements:

• Able to sit, stand, climb or crawl for extended periods of time.

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance