Software Support Analyst

• Respond to user questions and provide software support.
• Troubleshoot application errors, system issues, and access problems.
• Investigate reported bugs and document findings.
• Assist with software installation, configuration, updates, and testing.
• Track support requests and maintain accurate issue records.
• Collaborate with developers and technical teams to resolve complex problems.
• Prepare user instructions and technical support documentation.
• Identify recurring issues and recommend improvements to support processes.

MicroWest Software Systems, Inc. is seeking a detail-oriented Software Support Analyst to assist users with software-related issues, troubleshoot technical problems, and maintain reliable application performance. The ideal candidate will have strong analytical skills, clear communication, and the ability to investigate issues and provide effective technical solutions., * Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• Understanding of software applications, operating systems, and basic networking.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate technical information clearly to nontechnical users.
• Good organizational skills and attention to detail.
• Ability to manage multiple support requests and work collaboratively.

Preferred Skills

• Experience in software support, help desk operations, or technical customer service.
• Familiarity with ticketing systems and remote support tools.
• Basic knowledge of databases, SQL, and application logs.
• Experience documenting technical issues and following support procedures.

Potential benefits may include health insurance, paid time off, retirement savings options, and professional development opportunities, depending on the employer’s actual benefits policy.

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

MicroWest Software Systems, Inc. is listed here as the prospective employer for this software support role. Confirm the company’s current business activities and location before publishing, as company-specific details and an active vacancy have not been independently verified.