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Helpdesk Technician

Stefanini
Detroit, MI, United States
19 days ago
Apply on jobs2.smartsearchonline.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
jobs2.smartsearchonline.com

Tech stack

Software Applications Microsoft Outlook Issue Tracking Systems

Job description

  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Requirements

  • Bachelor”s degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on jobs2.smartsearchonline.com
Prepare application

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