Desktop Support Specialist

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• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role. \n

• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. \n

• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. \n

• Windows Migration. \n

• Hardware/Software Troubleshooting \n

• Experience with VPN, Soft Phones, Remote Desktop, VDI. \n

• Asset Tracking/Inventory Management \n

• Phone and Tablet support (Windows, iPhone, iOS, Android) \n

• Experience with Ticketing System (ServiceNow). \n

• Strong Communications Skills \n

• Excellent proven track record supporting clients in a financial environment. \n

• Excellent proven customer service based approach \n

• Good written and verbal communication skills \n

• Good time management skills \n

• Strong organizational and analytical skills \n

• Ability to multi-task and work under pressure \n

• Ability to work autonomously and within team

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• Provide swift and professional deskside IT support \n

• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions \n

• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels \n

• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk \n

• Collaborate with other support groups across global locations to help troubleshoot client issues \n

• Utilize tools for building, monitoring and troubleshooting client devices \n

• Participate in Disaster recovery testing exercises \n

• Upholding procedures for logging, reporting, and statistically monitoring desktop operations \n

• Write technical support and client documentation in form of Knowledgebase articles \n

• Meet or exceed expected customer service levels \n

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