Systems Support Specialist Full Time

• Assist and train end users (including Individual Served) with using assigned devices and approved software and applications.
• Assist and train end users on Microsoft Office Software (including Word, Excel, Outlook, and PowerPoint), and the agency phone system.
• Assist with multi-media equipment and software, as assigned.
• Support the Director of Information Technology in the management, coordination, and maintain all aspects (including security and access) of the agency’s wide area network, information systems and telecommunication systems.
• Develop and maintain a Standard Operating Procedures Manual for specific responsibilities and duties of this position.
• Any / all other duties as assigned by the Director of Information Technology or the Vice President of OperationsAdministration.

Schedule:

Monday - Friday. Work Schedule may be adjusted to include weekend, evenings, and holidays as needed

• Associate’s or Bachelor’s Degree (preferred) in Information Systems or related field.
• Experience in Customer Relationship Management (CRM) systems, database management, IT help desk or tech support role (one year preferred).
• Experience in a non-profit organization preferred.
• Experience providing end-user support and training.
• Experience administering workflow or business process management systems.
• Experience with workflow automation, document management, or quality management systems.
• Knowledge of regulatory and compliance standards applicable to the organization.
• Knowledge of HIPAA, privacy, and security best practices and possess the ability to handle sensitive information along with new technologies and artificial intelligence (AI).
• Experience managing system implementations or process improvement projects.
• Experience creating electronic forms and workflow automation.
• Must possess a strong understanding of compliance-driven business processes.
• Must possess excellent analytical, problem-solving skills, organizational skills, and technological proficiency.
• Must have strong “customer service” skills to work effectively with technical and non-technical users. This would include patience, good listening skills, and excellent communication skills.
• Must be able to communicate in an effective and clear manner, in writing and verbally.
• Must be able to analyze and resolve problems associated with telecommunication system, server hardware, server and desktop operating systems and application software.
• Must be proficient with Microsoft Office applications.
• Must have the ability to effectively prioritize competing requests, while keeping lines of communication open.
• Must have the ability to conduct business in a professional manner and exercise mature, independent judgment.
• Must have the ability to maintain the highest level of confidentiality.
• Must have a valid driver’s license.

Learn more about what it’s like to be a member of the Pony Bird team at www.ponybird.org/news

Pony Bird is an Equal Opportunity Employer EOE/M/F/D/V/SO