Level 1 Data Center Technicians Pay Rate: $20.00-$21.00 per hour

Key responsibilities include assisting with hardware and software troubleshooting, supporting network configurations, and maintaining equipment to ensure optimal performance. You will work closely with senior technicians and support teams to resolve technical issues efficiently while delivering excellent customer service. This role is vital in maintaining the reliability and security of our data center operations., * Assist with installation, configuration, and maintenance of data center hardware such as servers, switches, and routers

• Troubleshoot equipment issues related to hardware, software, and network connectivity
• Support network troubleshooting including TCP/IP, DNS, DHCP, LAN/WAN configurations, VPNs, firewalls, and Active Directory management
• Manage customer support tickets related to technical issues using help desk systems
• Perform routine checks on operating systems including Windows, Linux, and macOS
• Support desktop support tasks such as device setup for mobile devices and computer management
• Collaborate with team members to resolve technical problems quickly and efficiently
• Document procedures and maintain accurate records of repairs and configurations
• Assist in monitoring IT infrastructure health using analysis skills to identify potential issues proactively
• Contribute to maintaining security protocols including GPO (Group Policy Objects) and firewall configurations

• Prior experience or training in IT support roles or help desk environments preferred
• Familiarity with Microsoft Office applications and basic computer networking concepts
• Knowledge of operating systems including Windows (supporting Windows Server environments), Linux, and macOS
• Understanding of hardware troubleshooting techniques for computer hardware components
• Exposure to network administration tasks such as LAN setup, TCP/IP configuration, DNS management, and Active Directory operations
• Experience with customer service in technical settings is advantageous
• Basic understanding of VPNs, firewalls, TCP protocols, GPOs, and network security practices
• Strong communication skills with the ability to explain technical issues clearly to non-technical users
• Analytical mindset capable of diagnosing issues efficiently within complex IT infrastructures

This position is ideal for motivated individuals seeking hands-on experience in data center operations while developing a broad skill set across IT support disciplines. We welcome candidates committed to continuous learning and delivering exceptional customer service in a fast-paced environment.