Level 1 IT Support Technician

• Serve as the first point of contact for employees seeking technical assistance in person, over the phone, or via email
• Perform basic troubleshooting and problem resolution using diagnostic techniques and pertinent questions
• Guide users through step-by-step solutions to resolve their technical issues
• Escalate unresolved issues to higher-level support personnel with detailed documentation of troubleshooting steps taken
• Maintain accurate records of events, problems, and their resolutions in the ticketing system
• Follow up with employees to ensure their issues are resolved satisfactorily
• Provide feedback and suggestions for process improvements to the IT team
• Assist with the setup, configuration, and deployment of new hardware and software
• Support onboarding and offboarding processes, ensuring workstations are properly configured for new hires
• Conduct basic technology training for new users
• Document procedures and solutions clearly for inclusion in the firm’s knowledge base inventory

The ideal candidate enjoys learning, is passionate about technology, and excels at providing excellent customer service. A key player who will help take our firm to the next level. This role involves providing technical support to our staff across four office locations, ensuring smooth, efficient IT operations., * High school diploma required; some college coursework in computer science or related fields is preferred

• Basic knowledge and experience in troubleshooting PC hardware, software, printers, and mobile devices
• Familiarity with Microsoft Office products and common office automation tools
• Strong communication skills with the ability to listen empathetically and explain technical concepts clearly
• Customer-oriented mindset with patience to handle difficult situations professionally
• Prior experience in an IT support role is a plus
• Organizational skills to manage equipment, documents, and tasks effectively
• Certifications such as A+ or MCP are preferred but not required
• Limited travel to all office locations (Kenosha, Madison, Chicago)

With competitive pay, a strong 401(k) and profit-sharing plan, comprehensive benefits, and generous paid time off, there’s no shortage of reasons to jump aboard. Visit our Culture & Benefits page for more details.

At Vrakas, we are proud to be fiercely independent in our mission to stand tall as one of the largest locally owned CPA firms in the Midwest.

Brookfield Office: 445 S. Moorland Road, Suite 400, Brookfield, WI 53005

Vrakas CPAs + Advisors does not accept unsolicited resumes, candidate profiles, referrals, or other candidate information from third-party recruiters or agencies. Please note that Vrakas is not responsible for any fees related to unsolicited submissions. All unsolicited submissions will become the property of Vrakas CPAs + Advisors. Vrakas CPAs + Advisors reserves the right to pursue, contact, interview, and hire any candidate identified through unsolicited submissions without financial obligation to the submitting agency.