IT Support Specialist

We are looking for a reliable and motivated IT Support Specialist to join our team and provide technical support to business clients in the Milwaukee area., * Provide remote and onsite technical support to clients

• Troubleshoot hardware, software, network, and connectivity issues
• Install, configure, and maintain computers, laptops, printers, and other IT equipment
• Provide support for Windows workstations and business applications
• Troubleshoot basic network issues, including Wi-Fi, routers, switches, DNS, and DHCP
• Assist with server-related troubleshooting and maintenance
• Set up and configure new workstations and user accounts
• Troubleshoot VPN and remote access issues
• Perform software installations, updates, and system configurations
• Assist users with technical questions and day-to-day IT issues
• Document support requests and solutions
• Escalate more complex technical issues when necessary
• Travel to client locations in the Milwaukee area when onsite support is required
• Provide professional and friendly customer service

• Fluent English is required
• Previous experience in IT Support, Help Desk, Desktop Support, or a similar role
• Good knowledge of Windows operating systems and computer hardware
• Basic networking knowledge
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to work independently and prioritize tasks
• Ability to travel to client locations when needed
• Valid driver’s license and reliable transportation

Preferred Skills

Experience with any of the following is a plus:

• Microsoft 365
• Active Directory
• Windows Server
• Networking / TCP/IP
• DNS / DHCP
• VPN
• Routers and switches
• Remote support tools
• Server troubleshooting
• Hardware installation and configuration