IT Infrastructure Engineer

This is a fulltime, permanent position based at our Head Office in York, and is a fantastic opportunity for an experienced Infrastructure Engineer who enjoys variety, thrives in a busy environment, and is passionate about delivering reliable, secure and scalable IT solutions across the business.

You’ll play a key role in supporting and developing our hybrid infrastructure, ensuring the smooth operation of IT systems that underpin our Head Office, Warehouse, Retail Stores and Digital operations.

About the role

This is a hands-on and varied role where no two days are the same. You’ll be responsible for maintaining and optimising our infrastructure across on-premise and cloud environments, supporting business-critical systems and helping drive continuous improvement across our technology estate.

Working closely with the wider IT team and key stakeholders across the business, you’ll provide technical expertise, support infrastructure projects, and contribute to a stable, secure and high-performing IT environment. You’ll also identify opportunities to improve efficiency through automation, modernisation and best practice infrastructure management., * Support, maintain and develop the company’s hybrid IT infrastructure across on-premise and cloud environments

• Administer and maintain network infrastructure including LAN/WAN, routing and switching, wireless networks, firewalls and VPNs across Head Office, retail locations and data centre environments
• Build, configure and administer Windows and Linux servers, ensuring systems remain secure, patched and optimised
• Manage and maintain virtualised environments, including capacity planning and performance tuning
• Administer storage infrastructure, ensuring adequate capacity, resilience and performance for business operations
• Manage and deploy cloud environments to support business needs and future growth
• Implement and maintain backup and disaster recovery solutions, including regular testing of recovery procedures
• Monitor infrastructure performance and availability, proactively identifying and resolving issues before they impact operations
• Manage infrastructure projects from start to finish, including hardware refreshes, server rebuilds and cloud migrations
• Act as an escalation point for infrastructure-related incidents, carrying out root cause analysis and implementing permanent fixes
• Maintain accurate system documentation, configurations and technical procedures
• Collaborate with colleagues across IT and the wider business to deliver infrastructure improvements and support operational objectives
• Identify opportunities to improve infrastructure performance, resilience, security and service delivery
• Support the adoption of automation and modern infrastructure practices to improve efficiency and reduce manual administration

• Previous experience in an IT Infrastructure Engineer or similar role
• Strong knowledge of network administration, including LAN/WAN, routing and switching, wireless networking, firewalls and VPNs
• Hands-on experience administering Windows and Linux server environments
• Experience managing and supporting virtualised infrastructure
• Experience managing storage infrastructure and backup solutions
• Experience supporting cloud environments within a hybrid infrastructure model
• Good understanding of disaster recovery and business continuity practices
• Strong troubleshooting and problem-solving skills with a focus on root cause analysis
• Highly organised with strong attention to detail and the ability to manage competing priorities
• Comfortable working independently and collaboratively in a fast-paced environment
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Experience working within a retail or multi-site environment would be advantageous

Desirable skills and experience

• Knowledge of cybersecurity principles, including endpoint security and vulnerability management
• Scripting and automation experience using PowerShell, Bash or similar technologies
• Experience with Infrastructure as Code tools such as Terraform
• Relevant certifications such as CCNA, CompTIA Network+, Microsoft, Azure/AWS or ITIL certifications
• Familiarity with IT service management tools and ITIL processes
• Experience with command-line administration of Linux servers and network appliances

• Competitive salary
• Enrolment into company pension scheme
• Discretionary Annual Bonus Scheme
• Generous colleague discount scheme, some of which can be shared with your family and friends!

And that’s not all, working for Pavers comes with so much more to enjoy:

• Free onsite parking at York Head Office
• Death In Service Benefit
• Holiday Entitlement (increases with service)
• Long Service Awards
• Access to RetailTRUST (Wellbeing & Financial Support)
• Access to the Pavers Foundation: employee-led grant application and charitable giving scheme
• Access to wider training and development opportunities through Pavers Academy

The Pavers story began in York in 1971 when Catherine Paver took out a £200 bank loan (for a sofa she told them) to fund her new business. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all.

Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine’s three sons joined the business. One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016. As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership.

From these modest beginnings, Pavers Shoes has grown to be a UK leader in today’s footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal.

We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, employing over 1,900 people.

We were delighted to receive recognition as a 3* Employer with ‘World Class’ levels of workplace engagement and the ‘2nd Best Retailer to Work For’ by Best Companies in November 2024. At Pavers, we attribute the talents, passion, and dedication of our colleagues as the reasons for our success.