IT Service Desk Technician I

• Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.
• Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.
• Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.
• Communicate effectively and concisely, both verbally and in writing.
• Identify and escalate issues requiring urgent attention or a higher level of knowledge.
• Identify common issues and report those issues to management.
• Ability to work in a team environment.
• Follow Help Desk practices and procedures.

• High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
• A+ Certification is preferred
• Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
• Demonstrated interpersonal skills and openness to new technologies
• Excellent analytical, interpersonal as well as verbal and written communication skills
• Ability to thrive in a fast paced, decentralized work environment

We pride ourselves on hiring top talent and provide the following benefits and more:

• Well defined career paths
• Qualify for Medical, Dental, and Vision benefits on Day 1
• Health Savings Account (HSA) or Flexible Spending (FSA)
• Company paid Life, AD&D, and Short & Long Term Disability
• 401K with company match after 90 days of service
• Holiday pay and paid time off
• Extensive Wellness Program and various Employee Discount Programs
• Personal Health Advocate
• Free soda, coffee, and drinks all day every day and much more!

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.

** Please note that this position is HYBRID, requiring this person to work onsite at our Cottonwood Heights corporate office in Salt Lake City, UT three days a week **

We’re currently hiring for a Help Desk Technician I for our corporate offices in Salt Lake City, UT. In this position, you will provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment.