Network Administrator

• Security Management: Focus on cyber security and network protection. Setup firewalls, manage user access permissions, and block malicious activity or intrusions. Establish and maintain an environment for the detection of and defense against cyber-attacks and ransomware.
• Setup and Installation: Deploy network hardware and software, including routers, switches, servers, workstations, access points, VOIP phone systems, POS systems and devices, barcode scanners, and printers/copiers. Also includes Apple iPad device and platform maintenance (MDM). Install, configure, and maintain the local area networks (LANs), wide area networks (WANs), firewalls and related devices.
• Monitoring and Maintenance: Monitor network performance, track daily network traffic, check system health, and apply routine updates or patches. Network/server updates require after hours work.
• Troubleshooting: Troubleshoot connectivity issues, and secure systems against unauthorized access to ensure employees can safely and reliably share data. Diagnose and fix connection drops, hardware failures, or software conflicts.
• User Support: Assist employees with network access and manage new user accounts. Training employees on software and network systems and resolving internal help-desk tickets. On call 24/7, though substantially reduced activity outside of normal business hours. Some travel to other locations as needed. Communicate with customers having EDI ordering issues.
• Documentation: Work with leadership on development and maintenance of Disaster Recovery and Cyber Attack Recovery plans. Maintain and update documentation files for IP addresses, backup procedures, service providers, hardware and other equipment, and network infrastructure.
• Relationship management: Develop and maintain relationships with multiple software vendors, support and security services vendors, and IT staff of large customers and suppliers to manage varying degrees of integration with their systems.

• Technical Knowledge: Understanding of TCP/IP, DNS, VPNs, routing protocols, and operating systems like Linux or Windows Server. M365 administration and DUO Mobile administration. Website development and maintenance.
• Hardware: Routers, switches, firewalls, and wireless access points. Printers, copiers, POS devices, VoIP phone systems. Network cabling and repairs. Sourcing and ordering hardware.
• Networking Fundamentals: Deep understanding of LAN/WAN structures, IP addressing.
• Hardware Configuration: Hands-on experience with physical routing, switching, and cabling infrastructure. Wi-Fi management across company locations.
• Network Security: Mastery of firewalls, Virtual Private Networks (VPNs), intrusion detection systems, and access control lists. A mindset towards cybersecurity is a must.
• Operating Systems: Proficiency in managing network environments.
• Cloud & Virtualization: Familiarity with cloud networks alongside virtual environment tools.
• Scripting/Automation: Basic knowledge of languages like PowerShell or Python to automate repetitive network tasks. Identify and develop opportunities to utilize AI to gain efficiency and improve processes.

Soft Skills

• Problem-Solving: The ability to logically isolate network issues under high-pressure downtime scenarios. Ability to take an idea from the team and then build and maintain a solution.
• Communication: Translating complex technical issues into clear terms for non-technical employees and executives. Liaison between multiple vendors and customers for EDI setup and maintenance, APIs, and other various forms of integration between our system and third parties such as suppliers and customers.
• Organization: Maintaining help desk ticket system and prompt timely responses. Effectively prioritize tasks to alleviate immediate issues, while keeping larger projects and tasks with long-term objectives moving forward.
• People Management: Supervise and manage one or more members of the IT team.