IT 3rd Line Engineer

We are seeking a skilled and motivated 3rd Line IT Support Engineer to play a key role in developing and maintaining the College’s IT infrastructure and systems.

You will provide expert-level support to ensure the reliability, performance, and security of our digital environment, enabling excellent teaching, learning and business operations. Acting as a senior escalation point, you will work closely with colleagues, stakeholders, and external partners to ensure high-quality IT services across the College.

Key Responsibilities

-Develop, deploy and maintain core IT infrastructure, systems, and applications

-Provide 3rd line support and act as an escalation point for complex issues

-Support and mentor 1st and 2nd Line Engineers, sharing knowledge and expertise

-Investigate recurring issues and implement long-term solutions

-Lead on critical incident resolution and root cause analysis

-Maintain and optimise wired and wireless networks

-Ensure robust cyber security, anti-virus, and filtering systems

-Monitor system performance, network traffic, and service KPIs

-Maintain reliable backup, disaster recovery, and business continuity processes

-Work with third-party vendors to ensure effective service delivery

-Develop automation tools to enhance efficiency and service delivery

-Contribute to IT strategy, planning, and future infrastructure development

-Support key college activities including exams and events

-Create and maintain clear technical documentation

Do you have a valid Driving License license?, Do you have experience in vSphere?, We are looking for a candidate with a degree in a computing-related subject or equivalent practical experience, alongside a strong understanding of ITIL principles and service management. You will have proven experience working in a 2nd line IT support role, with hands-on experience using an IT Service Management system. A solid understanding of service delivery frameworks, including SLAs and KPIs, is essential, along with the ability to work effectively within a structured support environment.

Holding a full UK Driving Licence is required for this role.

Ideally, you will also bring experience working at 3rd line level, with relevant professional certifications such as MCSE, Azure, or ITIL v4 Foundation. Technical expertise in areas such as VMware vSphere, Cisco networking, and systems integration would be advantageous. Experience in business continuity and disaster recovery planning is also desirable, as is a proactive approach to continuous improvement and infrastructure resilience.

Help power the technology behind outstanding education!

Pulled from the full job description

• Referral programme
• Annual leave
• Employee discount
• Sick pay
• Gym membership
• Free parking
• Store discount, Salary: £31,930 with the potential for incremental progression to £33,872, · Generous annual leave - 29 days plus 8 days bank holiday plus 2 discretionary days (rising to 33 days after 5 years’ service)

· Automatic entry into the Local Government pension Scheme.

· A dedicated and friendly team of professionals who are keen to develop and learn.

· Excellent CPD opportunities to grow and development through mentorship and coaching.

· Free onsite parking.

· Subsidised onsite restaurant.

· A cycle scheme tech scheme and discounted gym membership.

· Fantastic facilities to resource our ability to teach our students.

Job Types: Full-time, Permanent

Pay: £31,930.00-£33,872.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount