Service Desk Administrator

We’re looking for a Service Desk Administrator to join our IT team and take on the in-office tasks that keep our systems running smoothly. You’ll be assembling PCs, troubleshooting hardware, deploying patches, and supporting new joiners, all while learning the ropes of modern IT service delivery.

At Our Future Health, our mission is to transform the prevention, detection and treatment of conditions such as dementia, cancer, diabetes, heart disease and stroke. We’re looking for people to join us on our journey. If you’re looking for a new challenge where you can contribute to helping future generations live in good health for longer, then we’re keen to speak with you.

What you’ll be doing

• Supporting daily IT operations to ensure devices and systems run smoothly.
• Preparing laptops and accounts for new starters and helping them onboard with ease.
• Providing first-line support for issues with M365, Windows, macOS, mobile devices, and hardware.
• Maintaining accurate records in Intune, Jamf, and our ITSM platform.
• Assisting with updates and patching to keep devices secure and compliant.
• Collaborating with the wider IT team to improve processes and enhance user experience.

What you won’t be doing

• Working in a siloed environment with no freedom to make decisions.Working in a place where you can’t see the impact your expertise makes., At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.

Do you have experience in macOS?, Are you fresh out of college or university and ready to kickstart your career in IT? Or maybe you’ve been working in customer service and want to pivot into a new specialism? If you’re passionate about IT and eager to learn, then we’d love to hear from you., To succeed in this role you will be able to demonstrate some of the following skills and experience:

• Basic knowledge of Windows 10/11 and macOS.
• Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Interest in device management tools like Intune, Autopilot, or Jamf.
• Understanding of account setup, password resets, and basic troubleshooting.
• Awareness of IT security and data handling principles., * No formal IT experience required, just a genuine interest in technology.
• GCSEs/A-Levels or equivalent; IT-related study or certifications (CompTIA, Microsoft, Apple) are a bonus.
• Customer service experience is a plus.
• A curious mindset and willingness to learn new tools and systems.

Who you are:

• A clear communicator who can explain technology in plain language.
• A logical problem solver who enjoys fixing things.
• A team player who collaborates well across departments.
• Calm under pressure and adaptable to change.
• Detail-oriented and thorough in record-keeping.
• Enthusiastic about growing your IT skills.

This is a hands-on, office-based role to start with, perfect for someone looking to build a strong foundation in IT support. If you’re ready to roll up your sleeves and learn by doing, we’d love to hear from you.

Pulled from the full job description

• Referral programme
• Employee assistance programme
• Company pension
• Cycle to work scheme
• Tech scheme, * Salary from £30,000 per annum
• Generous Pension Scheme - We invest in your future with employer contributions of up to 12%
• 30 Days Holiday pro rata + Bank Holidays - Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
• Enhanced Parental Leave - Supporting you during life’s biggest moments
• Cycle to Work Scheme - Save 25-39% on a new bike and accessories through salary sacrifice
• Home & Tech Savings - Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• EV Scheme - Save up to 40% on a brand new electric vehicle all-inclusive package through salary sacrifice
• £1,000 Employee Referral Bonus - Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support - Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family
• A Great Place to Work - We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements

Join us - let’s prevent disease together.