1st Line Tech Support

Honeycomb are delighted to be working with the Ards and North Down Borough Council to recruit a 1st Line Tech Support. This role will be based in Bangor and is temporary for 3 months., As a 1st Line Tech Support you will support users across the organisation, and work alongside the Digital Services team., * Provide day-to-day support for the Council’s ICT and AV systems.

• Respond to and troubleshoot IT service desk incidents and requests.
• Escalate complex technical issues to second-line support when necessary.
• Perform routine system administration tasks.
• Install, configure, and maintain hardware and software.
• Support the setup and maintenance of audio-visual equipment.
• Manage and update user accounts in Active Directory.
• Maintain telephone system and switchboard user records.
• Assist with ICT asset management and ensure compliance with ICT policies.
• Work collaboratively with the Digital Services team, providing cover and support as required while adhering to health, safety, and equality standards. The Person

• Educated to HNC level in an ICT qualification or equivalent

OR

• 2 years relevant experience

AND

• 1 years’ experience of working on an ICT related helpdesk

• 1 years’ experience of working with Microsoft desktop applications
• 1 years’ experience of hardware troubleshooting

The Ards and North Down Borough Council are seeking a 1st Line Tech Support to join their busy Digital Services team. The position will be based in City Hall, Bangor, and is temporary for 3 months. The 1st Line Tech Support will help ensure the smooth running of ICT support, device preparation and deployment, user requests, and related technical tasks.