Solutions Engineer

We use AI in the way we operate, not as a buzzword, but as a genuine lever for doing better work faster.

You’ll be working with a team that uses AI to capture knowledge, review content, and help customers get answers. You’ll be expected to use those tools too.

This is the entry point into a team with a genuine career path. You won’t be doing the same job in two years.

The Opportunity

You’ll be the first point of contact for Clarus customers, handling live chat, resolving inbound support tickets, and making sure customers get fast, accurate answers. That’s the core of the role and you’ll get good at it quickly.

But this isn’t just a support queue. As you build your product knowledge, you’ll start picking up solutions work, implementation support, configuration queries, and more complex customer problems. The pace at which that happens depends on you.

You’ll also play an important role in how the team learns. When you spot a gap in the knowledge library,

something a customer asked that should have an answer and doesn’t, you flag it. That gap becomes content. Your curiosity about what you don’t know is genuinely valuable here., * Handle live chat and inbound support tickets as the first point of contact

• Resolve common queries quickly and escalate clearly when something needs senior input
• Build the instinct to know what you can handle and what needs passing on

Knowledge Gap Flagging

• Flag gaps in the knowledge library clearly and specifically when a customer asks something that isn’t covered
• This is a structured part of the role, not just a suggestion

Growing into Solutions Work

• Pick up implementation and configuration tasks progressively as your product knowledge develops
• Always with support from seniors and the Lead around you

Using the Knowledge Library

• Use the team’s guides and walkthroughs as your primary resource before escalating
• Contribute to the library as your knowledge deepens

Do you have experience in IT support?, * Some experience in a customer-facing support or service role, software background not required but

you need to be comfortable solving problems under pressure

• Clear written communication, you’ll be handling live chat and email and quality matters
• Genuine curiosity about how software works, you’ll be learning a complex product and need to enjoy

that process

• Comfortable saying “I don’t know” and knowing what to do next, escalating well and flagging gaps

clearly is a core skill here

• Organised and reliable, responses sent, cases logged, follow-ups done
• Quick to pick up new tools and ways of working
• Most importantly, enthusiasm for getting things right, a low ego about asking for help, and the ambition to grow quickly into more complex work, * Customer support: 1 year (preferred)

Pulled from the full job description

• Employee discount
• Sick pay
• Gym membership
• Company pension
• Casual dress
• Cycle to work scheme
• Work from home, You’ll get genuine product depth and a real career path, not a holding pattern. The team around you is building something and you’ll be building with them. As you grow, the work grows with you.
• Half-day Fridays
• Health Cash Plan covering dental, optical, physio, and more
• Salary Sacrifice schemes for Pensions, Nursery Fees, Electronics and Tech
• Retail, leisure, gym, and food and drink discounts
• Cycle to work scheme
• Regular socials and team events

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Sick pay
• Work from home

Clarus WMS is modern warehouse management software built for fast-moving logistics operations. We’re growing quickly and the Solutions Engineering team is the bridge between our product and the people using it every day.