Desktop Support Analyst / 2nd Line Support Analyst

A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer-facing role, with responsibility for delivering a great user experience to staff., * Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh

• Dealing with customers in person at the Tech Hub
• Work with co-workers to increase knowledge across the Global Service Desk team

• Good troubleshooting and analytical skills

• Demonstrable understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office 365

• Experience working with Dynamics 365 is highly beneficial
• Experience of logging tickets in ITSM call logging software

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business