1st Line IT Support Engineer x2

middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard several 1st Line Engineers! After placing within the business, we know firsthand how well they treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer looking for the right environment to grow and develop their skills.

This MSP offers every Engineer a clear progression plan, exciting project work and a great team culture. In time you will receive your training platform account, fully paid for by the business to help you develop and take whichever courses you find relevant.

They love helping their SME clients in the region and are ever-growing, through natural business referrals - all thanks to the great engineers already onsite.

The Role:

You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to-day IT support, whilst gaining access to projects such as; site relocation, server installs and upgrades, implementing backup solutions and much more.

• Proficient experience within Windows environments.
• O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience. (user admin and GPO level ideally).
• Ability to diagnose and troubleshoot customer issues within a fast-paced environment - circa 100 tickers per day in the team.
• Hardware knowledge and troubleshooting.
• Understanding of networking principles and protocols - Routers, Switches, connectivity, VLAN
• A minimum of 1 year experience on a Service Desk/IT Support.

• A genuinely friendly and professional team around you.
• Broad experience within a managed service provider - projects, networking, deployment, infrastructure designs, security, cloud and much more.
• Bonus - after the probation period.
• 28 days holiday - increasing to 32 over time.
• Pension plan.
• Private healthcare.
• Access to a training platform to gain certifications.
• The opportunity to work with two MSP founders/owners who have incredible experience to share and genuinely care about their people’s development!