Manager - IT Services

We are seeking a hands-on, software-capable and project-focused Manager - IT Services to support and drive the successful delivery of major technology initiatives. The successful candidate must be able to work with developers, vendors, consultants and business users to turn project plans into working systems, tested releases and measurable outcomes.

This is not a purely oversight role. The position requires practical software understanding, disciplined project management, strong follow-up, clear documentation, and the ability to move issues to closure., Software, Platform and Systems Delivery

• Manage and support software delivery for online platform upgrades, integrations, internal systems and digital insurance workflows.
• Work with developers and vendors on requirements, user stories, APIs, databases, front-end functions, testing, deployment and post-release support.
• Review technical proposals, change requests, defects, release notes and acceptance evidence to ensure they align with business requirements.
• Support full-stack delivery activities, including web applications, integrations, databases, reporting tools, platform configuration and production support.
• Coordinate user acceptance testing, issue triage, defect resolution, release sign-off and post-implementation monitoring.
• Maintain clear software documentation, support procedures, configuration records, system notes and operational handover materials.

Project Management and Execution

• Prepare and maintain project plans, Gantt charts, Redmine or project-management updates, implementation trackers, risk logs and executive status reports.
• Track deliverables, owners, due dates, dependencies, blockers and approvals for major technology projects.
• Coordinate internal users, developers, offshore teams, AI consultants, vendors and technical partners to keep projects moving on time.
• Escalate delays, unresolved risks and vendor issues promptly, with clear recommendations and required decisions.
• Ensure projects are delivered with proper testing, documentation, sign-off and transition to support.
• Convert plans and discussions into completed tasks, measurable deliverables and closed action items.

IT Operations, Governance and Support

• Support IT governance, cybersecurity controls, access management, disaster recovery, backup testing, vendor management and operational reporting.
• Assist in strengthening cloud services, networks, endpoints, helpdesk processes and internal support arrangements.
• Develop practical controls, procedures and reports that improve accountability across the IT function.
• Partner with executive leadership and business teams to align technology initiatives with business growth, customer service, compliance and digital innovation goals., * Play a central role in developing and deploying a modern digital insurance and financial services technology environment.
• Work directly with senior leadership on major platform, software and integration projects.
• Collaborate with AI consultants, developers, technology partners and internal business teams.
• Help build a stronger, better documented and more accountable IT function.
• Join a dynamic group that values innovation, ownership, accountability and rapid execution.
• Benefit from competitive remuneration and professional development opportunities.

• Minimum of five (5) to eight (8) years progressive IT experience, including experience in a senior technical, software delivery, systems support or project-management role.
• Proven software or full-stack background, including modern web technologies, APIs, databases, integrations, front-end frameworks and platform support.
• Direct experience supporting or managing the build, upgrade, deployment or maintenance of online platforms. Insurance, financial services, fintech or e-commerce experience would be an advantage.
• Strong project-management capability, including project planning, milestone tracking, documentation, risk management, escalation and delivery reporting.
• Hands-on knowledge of cloud platforms, particularly Microsoft Azure and/or AWS.
• Understanding of cybersecurity best practices, IT governance, access controls, backup management, disaster recovery and data protection requirements.
• Experience managing or coordinating vendors, offshore development teams, software consultants and complex technology transitions.
• Strong communication skills, including the ability to explain technical issues clearly to executives, business users and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Information Technology or a related discipline. Certifications in PMP, Agile/Scrum, AWS/Azure, cybersecurity or full-stack development would be an asset., * Strong software orientation and hands-on technical judgment.
• Project-management discipline and ability to meet deadlines.
• Comfortable managing multiple priorities, users, vendors and technical workstreams.
• Strong in documentation, reporting, follow-up, escalation and closure.
• Able to convert strategy, requirements and project plans into completed outcomes.
• Practical, accountable, disciplined and solutions-oriented.
• Interested in AI, automation, digital transformation and modern insurance technology., If you are a technically capable, software-oriented and execution-focused IT professional with project-management experience, platform delivery experience and an interest in digital transformation, we want to hear from you.

Federal Capital Group (FCG), together with its subsidiaries Marathon Insurance Brokers Limited (MIB) and Federal Capital Investment & Finance Limited (FCIF), is a fast-growing insurance and financial services group focused on delivering innovative, customer-centric solutions.

We are upgrading our core digital infrastructure, including our next-generation online insurance platform, cloud environment, cybersecurity controls, internal systems and technology governance framework.