Senior Support Engineer (Azure/365)

The position would suit an experienced 3rd Line Engineer, Senior Infrastructure Engineer or Senior Support Engineer from an MSP or multi-client environment who enjoys remaining technically hands-on rather than moving purely into management.

Due to client location, you will need to be able to drive.

Role responsibilities:

You’ll take technical ownership of complex incidents, service requests and infrastructure projects across technologies including:

• Microsoft 365, Windows Server and Exchange
• Microsoft Azure and cloud infrastructure
• Active Directory and identity management
• VMware, Hyper-V and Citrix
• Networking - LAN/WAN, VPNs, firewalls, routing and switching
• Backup, recovery and cybersecurity solutions
• Servers, storage and wider infrastructure
• SaaS and line-of-business applications
• Automation and emerging AI technologies

Core skill requirements:

• Circa 5+ years’ experience within IT support, infrastructure or engineering.
• At least 2-3 years operating at 3rd Line / Senior Engineer level.
• Previous experience working within an MSP or multi-customer environment.
• Strong hands-on knowledge of Microsoft 365, Azure and Active Directory.
• Good understanding of networking, including firewalls, VPNs, routing and switching.
• Experience with virtualisation technologies such as VMware or Hyper-V.
• Strong diagnostic, troubleshooting and root cause analysis skills.
• Demonstrable experience delivering infrastructure or cloud projects, migrations or implementations.

Microsoft certifications such as AZ-104, AZ-305 or MS-102, alongside ITIL, CCNA/CCNP, CompTIA or relevant vendor certifications, would be advantageous., * Active Directory (Line)

• Communication Skills (Key)
• Microsoft Azure (Line)
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)
• Windows Server Administration (Tcp)

A leading consultancy, that we are partnered with on an exclusive basis is hiring a Senior Support Engineer who has experience supporting environments that have adopted Azure & 365 technology suite.

Our client is offering a basic salary of £45,000 to be based in Sittingbourne on a hybrid basis (3 days onsite).

This is a broad 3rd Line / Infrastructure Engineering position combining complex technical support with hands-on project delivery. You’ll work across a diverse customer base, taking ownership of escalated technical issues while also helping design, build and deploy new infrastructure and cloud solutions.