Senior IT Technician

• Provide on-site and remote technical support to staff and students, addressing hardware, software, and network-related issues
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, projectors, and interactive displays
• Support the deployment and updating of software across school devices and systems
• Perform routine maintenance of servers, networks, and backup systems to ensure consistent availability and performance
• Monitor IT systems for faults or performance issues, proactively resolving problems to minimize downtime
• Assist with the setup and maintenance of user accounts, permissions, and security settings in line with school policies
• Ensure compliance with data protection and security protocols, reporting any issues or breaches appropriately
• Document all IT procedures, issues, and resolutions clearly for use by the wider team
• Collaborate with the AIT HQ team to support the implementation of technology initiatives at the local level
• Stay informed of emerging technologies and best practices relevant to education IT environments

Technologies:

• Active Directory
• Cloud
• Hardware
• Support
• ITIL
• macOS
• Microsoft 365
• Network
• Security
• Windows
• iOS
• Office 365
• Mobile

• A qualification in Information Technology, Computer Science, or a related field
• Minimum of 5 years experience in a technical IT support role, ideally within an educational or similar environment
• Strong technical knowledge of hardware, software, networking, and operating systems (Windows, macOS, iOS, etc.)
• Experience with Active Directory, Group Policy, and cloud-based platforms such as Microsoft 365 and Google Workspace
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Clear and confident communication skills, with a user-friendly approach to support
• Ability to work independently and manage time effectively across multiple sites
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are desirable

At Advanced IT Services (AIT), we are a trusted provider of comprehensive IT solutions tailored to meet the needs of schools and multi-academy trusts. Our experienced team is dedicated to delivering reliable, efficient IT services that enhance teaching and learning experiences while improving day-to-day operations. We offer a range of benefits including company events, a pension scheme, employee discounts, life insurance, and on-site parking. We are currently seeking a motivated Senior IT Technician to join our team in Odiham and provide high-quality technical support and maintenance services within the local area.