IT Support Technician

TIGER RECRUITMENT LTD.

Welwyn Garden City, UK

6 days ago

Apply on www.adzuna.co.uk

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£28,000.0 - £32,000.0

Working hours

Regular working hours

Languages

English

Job source

www.adzuna.co.uk

Tech stack

HTML JavaScript (Programming Language) Cascading Style Sheets (CSS) Cloud Computing Web Technologies

Job description

Troubleshoot and resolve a wide variety of customer queries with warmth, patience, and professionalism.
Provide support by phone, video, email, and chat.
Run product demonstrations, onboard new customers, and deliver training sessions.
Liaise between customers and internal teams, sharing ideas and feedback for improvements.
Travel occasionally for client meetings or trade shows; weekend travel is compensated with time off in lieu.

Technologies:

Cloud
CSS
Support
JavaScript
Web

Requirements

Fluency in English; additional languages are advantageous but not essential.
Previous experience in a support technician role.
Understanding of web technologies such as HTML, CSS, or JavaScript.
Strong written and verbal communication skills.
A calm, logical approach to problem-solving and customer care.
Experience with cloud platforms, video calls, or customer training.
Ability to manage multiple priorities under pressure.

About the company

We are recruiting on behalf of our client, a rapidly growing UK-based SaaS company. Youll join a fun, forward-thinking team where your voice matters, your ideas are heard, and your potential can grow. We are Recruitment Index, an employment agency that has worked with talent across Hertfordshire, Bedfordshire, and London since 2020. Applications are reviewed within 3-5 working days.