Implementation Specialist

File Checking is Aveni’s AI-powered solution that helps advice firms review advice files faster and more consistently against regulatory requirements and their own standards. We’re looking for an Implementation Specialist to help launch it with clients and make it part of how they assure the quality of their advice.

You’ll work with firms from the moment they sign, learning how their file-review framework works and configuring File Checking to match. You’ll compare the AI’s outcomes with those of experienced human checkers, work out why they differ, and refine the configuration until the results are accurate and trusted. If you’ve worked as a file checker, compliance officer or T&C supervisor and want to shape how AI is used in advice quality assurance, this role is for you., * Working with clients to understand their objectives and translating them into clear requirements, agreed outcomes and deliverables for our Product and Engineering teams.

• Creating and managing implementation plans, acting as a primary point of contact and keeping clients updated throughout.
• Coordinating technical readiness, testing and go-live, then providing early-life support before handing over to Customer Success and Support., * Understanding each client’s file-review framework, including checklists, sampling, risk ratings and outcome categories, and configuring checking questions, scoring criteria, evidence requirements and edge cases.
• Comparing AI outcomes with human file-checking outcomes, identifying discrepancies and refining the configuration to improve accuracy and consistency.
• Producing accuracy metrics and insights for pilot reviews and client presentations.
• Applying your knowledge of suitability, COBS 9/9A, Consumer Duty and FCA guidance to help clients get the most from File Checking, and training compliance, T&C and QA users.
• Sharing product feedback and helping build our implementation playbooks, training materials and roadmap.

• Experience as a File Checker, Compliance Officer, T&C Supervisor or similar within a financial planning, wealth management or financial advice firm.
• A strong understanding of advice-file requirements, including suitability reports, fact-finds, risk profiling, capacity for loss, product research and rationale, COBS 9/9A and Consumer Duty.
• Paraplanning or financial advice experience alongside file checking.
• Excellent attention to detail, and strong analytical skills to compare AI and human review outcomes and explain the differences.
• Confidence leading client calls, workshops and training sessions, with strong client and stakeholder management.
• Strong organisation and planning skills, with the ability to manage multiple clients and deliverables.
• The ability to adapt quickly to different firms and to help establish new processes in an evolving environment.

Nice to Have

• Experience in a start-up or scale-up.
• Experience working with clients in a SaaS or software environment.
• Experience using AI tools, digital platforms or file-review/QA software.
• Experience supporting client onboarding, implementation, change management or an early-stage product rollout.
• Experience supporting quality assurance or user acceptance testing, or familiarity with software configuration or technical analysis.

• Work abroad policy
• Co-working spaces available
• 34 days holiday (including flexible bank holidays) and your birthday off
• Company-wide off-sites
• Optional Personal Development Plan
• Flexible benefits platform
• Protection essentials including Life Insurance, Income Protection, Critical Illness cover, and Pension (up to 5% matched employer contribution with optional increased contributions)
• Private health and dental care
• Potential share options
• Enhanced family leave

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our team to meet that demand., At Aveni, we believe that diversity drives innovation. We’ve built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you’re passionate about technology and its ability to drive positive change for the future of financial services, we’d love to hear from you. Even if you don’t meet 100% of requirements, we’d like to hear from you anyway if you believe you’d fit in. Apply now to join us on our mission to transform the financial services industry through AI.