IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our team. In this role, you will be the go-to expert for maintaining and troubleshooting and developing new IT infrastructure, ensuring seamless technology operations across our facility. Your energetic approach and technical expertise will empower our teams to work efficiently and securely in a fast-paced environment., * Help develop and implement new systems being developed involving scanning, ocr, programming, database development, cloud based and local systems, networking, printing, interface with ERP Data.

• Provide technical support and assistance for hardware, software, and network issues.
• Manage help desk systems to track, prioritize, and resolve user requests promptly
• Troubleshoot computer networking problems including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and related infrastructure
• Support Windows, Linux operating systems, and Microsoft Windows Server environments
• Maintain Active Directory accounts, manage user permissions, and support computer management tasks
• Enhance existing SQL based ERP and assist in new development.
• Assist with equipment troubleshooting including desktops, laptops, mobile devices, printers, and peripherals.
• Work with AI agents in development.
• Collaborate with team members to analyze issues and implement effective solutions quickly

• Proven experience in IT support or desktop support roles with a strong understanding of computer software
• Comfort with working with incorporating cutting edge AI technology
• Familiarity with help desk systems and customer support ticket management processes
• Solid knowledge of computer networking concepts such as LAN, TCP/IP protocols, DNS, VPNs, firewalls, and network troubleshooting tools
• Experience supporting Windows (including Windows Server) and Linux operating systems
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Strong programming experience
• Demonstrated problem-solving skills with an analytical approach to diagnosing issues quickly and accurately

Join us in delivering exceptional IT support and new system development! Your technical expertise combined with your energetic attitude will make a meaningful impact on our team’s success.

Franklin Miller Inc. has been a pioneering leader in size reduction technology for over a century, providing innovative solutions across industries such as chemical processing, pharmaceuticals, food production, minerals, and wastewater treatment. Committed to quality and engineering excellence, the company offers a broad range of processors designed to meet complex customer needs worldwide.