IT Field Technician

We are seeking a proactive and skilled IT Field Technician to join our dynamic team. In this role, you will be the frontline technical support expert responsible for maintaining and troubleshooting a wide range of IT infrastructure, hardware, and software systems across various locations. Your energetic approach will ensure seamless technology operations, enhance user experience, and resolve technical issues promptly. This position offers an exciting opportunity to work hands-on with cutting-edge technology, support diverse client needs, and contribute to the overall efficiency of our IT environment., * Provide on-site technical support for desktops, laptops, mobile devices, printers, and other hardware equipment.

• Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and peripheral devices.
• Support network infrastructure including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPNs, firewalls, and network connectivity issues.
• Manage user accounts and permissions through Active Directory and assist with Windows Server administration tasks.
• Diagnose and resolve software problems related to operating systems, applications (including Microsoft Office), help desk systems, and security tools.
• Assist with IT infrastructure setup, including configuring routers, switches, and other networking equipment; perform routine maintenance and updates.
• Maintain accurate records of customer support tickets using help desk systems; document troubleshooting steps and resolutions thoroughly.
• Communicate clearly with clients to understand their technical issues; provide exceptional customer service while managing expectations effectively.
• Support analysis of system logs and network traffic to identify potential security threats or performance bottlenecks.
• Collaborate with team members on complex technical troubleshooting tasks involving Active Directory management, firewall configurations, or server issues.

• Proven experience in providing technical support in a fast-paced environment with a focus on desktop support and hardware troubleshooting.
• Strong knowledge of Windows (including Windows Server), macOS, Linux operating systems, and mobile device management.
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting tools.
• Familiarity with help desk ticketing systems and customer support best practices.
• Ability to perform equipment troubleshooting across a broad range of hardware components including computers, printers, routers, switches, and peripherals.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Demonstrated analysis skills for diagnosing complex IT problems quickly and efficiently.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or Cisco CCNA are preferred but not mandatory.

Join us as an IT Field Technician if you’re passionate about technology support and eager to make a tangible impact by ensuring our clients’ IT environments run smoothly!

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance