IT Client Support Specialist

The IT Client Support Specialist is crucial in maintaining the technological backbone of campus operations. This individual will be responsible for a wide range of activities from installation to troubleshooting, ensuring faculty, staff and students have the necessary tools for success. Additionally, the IT Client Support Specialist will:

• Maintain software and hardware systems associated with campus services
• Perform IT best practices and procedures while satisfying end user requests
• Diagnose and perform basic troubleshooting/repair of systems
• Perform basic maintenance tasks
• Schedule and perform regular check-ups to verify correct performance
• Dialogue with vendors as necessary to ensure proper maintenance
• Coordinate shipping and receiving of units needing repair
• Coordinate warranty repairs

• Associate’s degree from a regionally accredited institution or 5 years of related experience
• Ability to work independently and manage multiple tasks with competing priorities and deadlines
• Strong technological skills
• Attentive to detail with strong organizational skills
• Ability to handle confidential information in a professional manner
• Service-oriented, motivated, able to work under pressure in a fast-paced environment
• Ability to work and communicate effectively with a diverse population
• Ability to learn new technology and software as they are introduced into the work environment
• Ability to research and solve problems independently
• Ability to perform physical tasks and lift up to 50 lbs.

Preferred:

• Bachelor’s degree in information systems or related field
• Experience working in higher education
• Experience with audio/visual instructional equipment (Extron, projectors, microphones, etc.)

McNeese State University, located in Lake Charles, Louisiana, is a public university and a member of the University of Louisiana System. Under Louisiana law, applications and all supporting materials will become public record. All applicants are expected to submit complete and accurate materials as specified in the position announcement. A background check and an English Proficiency assessment (Faculty Only) will be conducted on selected finalists. We comply with Louisiana Revised Statute 49:1001, et seq, and State of Louisiana Executive Order 98-38, which provides for drug testing of employees, appointees, prospective employees, and prospective appointees. Prospective employees and employees are informed if a drug test is required. McNeese State University is an AA/EEO/ADA employer committed to excellence through diversity and a SAME agency (State as a Model Employer for People with Disabilities) for the State of Louisiana. Persons needing reasonable accommodations as provided by the Americans with Disabilities Act should contact the ADA Coordinator, Dr. Desmond Wallace, Office of Inclusive Excellence: Voice: (337) 475-5428; TDD/TTY, Hearing Impaired: (337) 562-4227; or . The Immigration Reform and Control Act of 1986 requires McNeese State University to inform applicants that the University can employ only U.S. citizens and aliens lawfully authorized to work in the U.S. Each new employee is required to present documentation verifying his/her identity and right to accept employment. McNeese participates in E-Verify. Louisiana Revised Statute 42:31-“Eligibility requirements for certain unclassified employees”-requires any person hired or employed in an unclassified position, whose annual salary or rate of compensation is equal to or exceeds one hundred thousand dollars, provide proof to his public employer that he has been issued a Louisiana driver’s license and that all vehicles registered in his name are registered in Louisiana within thirty days of being hired or employed at such salary. Transcripts from Foreign Universities: Prospective faculty submitting transcripts from foreign universities or schools must have the coursework evaluated for equivalency to United States-accredited coursework by a university-approved agency. The prospective faculty member is responsible for the cost of the evaluation. McNeese typically accepts evaluations by World Education Services ( ) or Educational Credential Evaluators, Inc.www.ece.org. McNeese State University offers a wide array of benefits to eligible employees to include: Comprehensive retirement programs through the State of Louisiana or Optional program, Supplemental retirement accounts (403B and 457) pre-tax and Roth versions, Health Insurance, Life Insurance, Supplemental Insurance to include Vision, Life, Dental, Cancer, Intensive Care, Short Term Disability and more, Paid holidays, Tuition fee reduction program for eligible employees and dependents, Leave accrual and carryover, and many other on campus perks/discount programs.