Desktop Support Technician

PTYTECH LLC

Portland, OR, United States

5 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$65,000.0 - $68,000.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Macintosh Computers Backup Devices System Configuration Data Centers Desktop Computing Hard Disk Drives HP Thin Clients Microsoft Office Office365 Software Troubleshooting Computer Equipment

+1 more

Laptops

Job description

Provide technical assistance with computer hardware and software.
Resolve issues for clients via phone, in person, or electronically.
Recommend hardware and software improvements.
Track customer issues and resolutions
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, iPhone, and LAN cable drops.
Swap-Out and troubleshoot software issues.
Reimaging computers/hard drives
IMACD functions including installation and decommission.
Backing up and restoring user data

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market. Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.

Requirements

This role if for someone with prior desktop support experience (Hardware Replacement, Windows Upgrades, PC Refresh, etc.) with experience supporting WIN7 / WIN10. Qualifications:

Key skills: Windows 7/10, Office 2013/O365, mobile device management.
Hardware would range from desktops/laptops/workstations/ thin clients.
Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.
Prior knowledge and experience supporting a client’s datacenter.
Excellent Customer Service skills.
Can manage small project teams.
Any prior support knowledge of the Apple MAC platform is a big plus.
Ability to build rapport with clients.
Strong troubleshooting and critical thinking skills
Must be friendly, eager to learn, self-motivated, and good under pressure.
Positive and professional demeanor; a self-starter capable of working with minimal supervision
Has 3-5 years of experience