Junior Project Manager for Desktop Support and Datacenter

This role is for someone with prior Project Management experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter., * Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments

• Liaise with business financial leads and users to help in tracking Charge back to Project cost center.
• Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders.
• This individual will be responsible for planning and coordination of all end user services and desktop support required by end users.
• Active contract tracking and management.
• Presenting / Reporting results in various forums
• Liaise with vendors to generate POs / Initiate SOW reviews and signoffs
• Help generate agenda and schedule business meetings (X-line sponsor/Application governance board)
• Assist the team in change management activities (where applicable)
• Provide technical assistance with computer hardware and software
• Recommend hardware and software improvements
• Track customer issues and resolutions

• Key skills: Windows 7/10, Office 2013/O365, mobile device management.
• Hardware would range from desktops/laptops/workstations/ thin clients.
• Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
• Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.
• Prior experience supporting a client’s datacenter operations.

• In depth understanding of project management terminology and methodology

• Knowledge and experience in ServiceNow are a big plus.
• Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting.
• Excellent Customer Service skills
• Can manage small project teams
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Has 3-5 years of experience

$34 an hour - Contract