IT Technician

Robert Half is seeking an experienced IT Support Technician to support a large, multi-location healthcare organization. This role will provide hands-on technical support to more than 750 end users, troubleshooting day-to-day technology issues while supporting user accounts, devices, Microsoft technologies, and endpoint deployments., * Provide hands-on desktop and technical support to end users across multiple locations and service areas.

• Troubleshoot and resolve Windows desktop, hardware, software, printer, mobile device, and connectivity issues.
• Support Microsoft 365 and Active Directory, including user accounts, access, permissions, password resets, and general account administration.
• Perform device deployment, desktop imaging, configuration, setup, and endpoint support.
• Support mobile devices, primarily iOS devices, and assist with device configuration and troubleshooting.
• Manage incoming requests through the ticketing system, including prioritizing tickets, documenting troubleshooting steps, communicating with users, and ensuring issues are appropriately resolved and closed.
• Independently troubleshoot and resolve most day-to-day technical issues while recognizing when escalation is appropriate.
• Escalate complex, recurring, infrastructure-related, or specialized issues to senior IT staff and leadership.
• Provide technical support in a professional, patient, and customer-focused manner.
• Support users across a large organization while balancing multiple priorities and maintaining clear communication throughout the resolution process.

• 2-4+ years of hands-on desktop support, help desk, or technical support experience in a professional business environment.
• Experience supporting users within a large or enterprise environment strongly preferred.
• Strong hands-on experience with Windows desktop support and troubleshooting.
• Experience administering and supporting Microsoft 365 and Active Directory.
• Experience with device deployment, imaging, configuration, and endpoint management.
• Experience working within a structured ticketing/support queue environment.
• Experience troubleshooting printers, desktop hardware, software, and mobile devices.
• Ability to independently troubleshoot technical issues using a structured problem-solving methodology.
• Strong understanding of when and how to escalate more complex technical issues.
• Excellent customer service, communication, and interpersonal skills.
• Ability to remain patient and professional while supporting users with varying levels of technical knowledge.

Preferred Experience

• Experience supporting multiple locations or distributed end-user environments.
• Previous experience supporting users within a healthcare environment.
• Experience supporting iOS/mobile devices.
• CompTIA A+, Microsoft, endpoint management, or similar technical certifications are beneficial but not required. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.