BI Support Lead

ARROWMINDS INC

Foster City, CA, United States

6 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

4 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Data Analysis JIRA Microsoft Azure Data Visualization Python (Programming Language) PostgreSQL Scrum Methodology Power BI Tableau (Software) Spotfire Data Inconsistencies Servicenow

Job description

Provide L2/L3 technical support for Tableau, Power BI, Spotfire, and ThoughtSpot, including dashboard failures, data refresh issues, and performance problems.
Perform deep-dive troubleshooting across front-end, queries, data sources, and integrations to identify and resolve complex BI issues.
Monitor and manage escalated incidents, service requests, and operational activities using ServiceNow, Jira, and Azure DevOps.
Conduct detailed triage and troubleshooting of PostgreSQL and Starburst environments, addressing performance, data consistency, and availability issues.
Validate complex data refreshes, dashboards, reports, and underlying data to ensure accuracy and reliability.
Use Python/R for data analysis, troubleshooting, validation, and automation where required

Secondary Skills

Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.
Develop and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues.
Demonstrate working knowledge of ThoughtSpot and ability to support the platform as part of the BI ecosystem

Requirements

4+years of experience experience in: Tableau ,Spotfire ,Power BI
Basic knowledge of ThoughtSpot BI tool
Experience in ITSM tools , ServiceNow
Experience with Python or R for data analysis

Primary Skills:

4+years of experience in: Tableau ,Spotfire ,Power BI
Basic knowledge of ThoughtSpot BI tool
4+years of experience Experience in ITSM tools , ServiceNow
4+years of experience Experience with Python or R for data analysis
4+years of experience Support Tableau, Power BI, ThoughtSpot, and Spotfire by handling escalated dashboard failures, validating complex data refresh
problems, and performing deeper front-end and query-level troubleshooting.
Manage escalated incidents and operational tasks in Agile/Scrum environments using Jira and Azure DevOps, ensuring timely resolution and communication.
Conduct detailed triage for PostgreSQL and Starburst environments, resolving performance issues, data inconsistencies, and availability gaps.
Experience in data visualization best practices