Technical Support & Field Technician -- Printers, Software & Warehouse in Mooresville

Poster Studio Express helps schools across the country make their own posters and banners. We sell and support wide-format printers nationwide, and we build our own print-management software, StudioCore. We’re hiring one sharp, hands-on tech to be our support backbone: part help desk, part field technician, part warehouse operator.

If you’re grinding through ticket quotas at an MSP or help desk and want variety, hardware in your hands, and a small team with zero bureaucracy - this is that job.

What you’ll do

• Run remote tech support for Studio Core: software installs, printer connectivity, and troubleshooting on school networks
• Install printers and train staff on-site at schools
• Unbox, configure, test, and prep wide-format printers in our warehouse
• Run daily shipping and receiving and keep the warehouse tight - this is a real, daily part of the job, not a footnote
• Use AI tools to automate the boring stuff: internal scripts, data cleanup, documentation
• Document what you learn into our support playbook as you go

• A structured troubleshooter - you isolate, test, and escalate instead of guessing
• Patient with non-technical people. Our callers are teachers and front-office staff, and you can explain things in plain English without talking down
• Solid with Windows and networking basics: Wi-Fi, drivers, IP addresses, firewalls, locked-down school networks
• Fluent with AI tools (Claude, ChatGPT, and the like) - you use them to script, automate, and figure things out fast
• Organized, reliable, and self-directed - the warehouse and the support queue both run on you, * 1-2 years in help desk, IT support, MSP, or field tech work - or the ability to show us you operate at that level
• Valid driver’s license with a clean driving record
• Able to pass a background check (you’ll work inside K-12 schools)
• Able to lift 50-75 lbs regularly and team-lift heavier equipment
• Full-time, Monday-Friday, on-site in Mooresville, NC
• No print-industry experience required - we’ll train you on the printers

• Competitive hourly pay - we’ll give you the exact number on the first phone call, before you’ve invested more than ten minutes
• Defined review and raise at 90 days once you’re running installs and support on your own
• Paid time off
• As you level up, the role tilts further toward tech, field work, and tooling

If you are driven, creative and a passionate individual we want to hear from you.

Poster Studio Express is an equal opportunity employer.