CCaaS Engineer / Cloud Engineer III

iSpace Inc

United States

6 days ago

Apply on www.dice.com

Prepare application

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Artificial Intelligence Fraud Prevention and Detection Salesforce.Com Systems Integration Chatbots Large Language Models Agentic-AI Codebase 3-tier Architectures Servicenow Telco Cloud

Requirements

· Deep hands-on experience with:

o NICE CXone

o Salesforce

o ServiceNow

o Epic integrations

· Strong background in contact center architecture, cloud communications, and CCaaS platforms.

· Proven experience working with complex existing codebases, scripts, and enterprise-scale environments.

· Expertise in conversational AI technologies, including:

o AI agents

o Large Language Models (LLMs)

o Chatbots

o Voice bots

o Agentic AI solutions

· Experience integrating AI technologies into customer service environments.

· Experience implementing fraud detection, prevention, and voice biometric solutions.

· Strong understanding of secure design principles and authentication technologies.

· Demonstrated success in resolving high-severity incidents and Tier 3 escalations

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com

Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:44 min

Workforce navigation and AI executive chatbot demonstration

Sandeep Kusuma · World Congress 2026 Europe

3:34 min

Augmenting codebases with semantic architectures

Zaak Chalal · World Congress 2026 Europe

1:00 min

Introduction to chatbot infrastructure and cloud challenges

Stan Girard · World Congress 2024

1:34 min

Transitioning from traditional software development to artificial intelligence consulting

Patrick Schnell · Coffee With Developers

1:32 min

Overcoming modernization challenges in aging monolithic codebases

Igor Minar +1 · World Congress 2025

4:30 min

Demonstrating a knowledge graph powered chatbot interface

Tomaz Bratanic · World Congress 2023

Videos

See all

Integrate your Cognitive Assistant with 3rd-party DBs and software thumbnail