Enterprise Solutions Architect in United

We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people who want to learn new things and have a sense of responsibility toward their work., 1. 10+ years of experience in a pre-sales / solutions consulting role, with a demonstrated track record of working directly with Fortune 500, Fortune 1000, or Global 2000 accounts through complex, multi-stakeholder enterprise sales cycles. \n

1. Hands-on exposure to ITSM, enterprise automation software, and enterprise AI is . \n

2. Experience running competitive displacement deals and value-selling methodologies, building the business case and ROI narrative needed to displace an incumbent vendor at large enterprise accounts. \n

3. Experience designing end-to-end AI-powered workflows, including defining agent behavior, selecting tools and integrations, incorporating human-in-the-loop for edge cases, and shaping demos for technical or security stakeholders. \n

4. Familiarity with MCP (Model Context Protocol) or similar integration frameworks, and confidence explaining how AI agents securely connect to enterprise data, applications, and APIs.

1. Genuine, hands-on interest in AI, both personally (actively using and experimenting with AI tools) and professionally (having driven or supported AI initiatives inside an organization), with the credibility to speak confidently with industry leaders and prospects about AI trends and strategy. \n

2. Trusted advisor throughout the sales cycle, able to think on their feet and proactively anticipate prospect needs, questions, and objections. \n

3. Growth mindset and comfort working through ambiguity, with the drive to help shape and refine a new function as it scales into the enterprise segment. \n

4. Willingness to travel within the United States as necessary. \n

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What you’ll do (responsibilities)

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1. Own the technical strategy for large, complex enterprise sales opportunities across Fortune 500, Fortune 1000, and Global 2000 accounts, partnering with account teams and prospects throughout the evaluation process. \n

2. Lead discovery conversations that connect customer challenges, AI strategy, and service operations priorities to clear business outcomes and value realization. \n

3. Design and present technical solutions that show how Atomicwork’s AI Workforce, service management capabilities, and integrations can address prospect needs in a scalable way. \n

4. Collaborate with prospects, partners, and internal teams to address technical questions, shape solution architectures, and capture product and market feedback. \n

5. Drive proof-of-concept engagements and success criteria that build confidence, demonstrate measurable value, and support forward momentum in the sales cycle. \n

6. Help improve the enterprise Solution Consulting motion contributing to new GTM approaches, team best practices, reusable assets, and cross-functional initiatives, often without an established playbook to follow. \n

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Why we are different (culture)

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As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

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1. Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance. \n

2. Trust: We unwaveringly believe in our colleagues’ positive intentions, approaching every interaction with trust to accelerate execution. \n

3. Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks. \n

4. Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth. \n

5. Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor. \n

6. Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations. \n

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Important notice for candidates:

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Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles at Atomicwork.

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• Only apply through official Atomicwork channels. We do not use third-party agencies or individuals who ask for payments in exchange for interviews or offer letters.

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• Always double-check the emails you receive. Make sure all communication is being done through official Atomicwork email addresses. (@atomicwork)

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• Atomicwork will never ask for payment or personal financial information during the hiring process. If anyone asks you for money or financial details claiming to represent Atomicwork, please treat it as a scam and report it immediately.

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Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI workforce. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

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We’re looking for an experienced Solution Architect to join our Solutions Consulting team and help our largest enterprise customers, including Fortune 500, Fortune 1000, and Global 2000 organizations, evaluate, design, and adopt Atomicwork’s AI Workforce and service management capabilities. This is a pre-sales solutions consulting role. This role is open to remote candidates, with a strong preference for candidates based in the San Francisco Bay Area.