Digital C&Q Application Engineer

Application Implementation & Deployment Support

Application Knowledge & Transition

Application Support & Maintenance

Documentation & Compliance

Collaboration

• Support the IT Application Owner in planning and executing the Kneat implementation and deployment.
• Coordinate with the Kneat product vendor and internal IT, business, and Quality/Validation teams.
• Support application configuration, technical design reviews, testing, UAT, validation, deployment, and go-live activities.
• Track technical issues, risks, dependencies, and action items and help drive them to resolution.
• Provide IT support during implementation, testing, cutover, and hypercare.
• Develop a strong functional and technical understanding of the Kneat C&Q platform through vendor knowledge transfer, implementation activities, and hands-on experience.
• Build application support knowledge and documentation required for ongoing IT ownership.
• Support the transition of the application from implementation into steady-state support.
• Provide ongoing Kneat application support following go-live.
• Troubleshoot application issues and coordinate resolution with the product vendor and internal technical teams.
• Support incidents, break/fix activities, enhancements, releases, upgrades, and patches.
• Serve as a technical point of contact for the application and support business users as needed.
• Create and maintain technical and application documentation.
• Support GxP, CSV/CSA, security, and IT compliance activities.
• Review and execute validation activities and supporting documentation as required.
• Work closely with the IT Application Owner, business stakeholders, Quality/Validation, IT infrastructure, security, integration teams, and product vendor to ensure successful delivery and ongoing operation of the application.

Experience implementing or supporting C&Q, validation, quality, or other enterprise GxP applications, preferably in the pharmaceutical/biotech industry. Enterprise application implementation and production support experience. Experience working with SaaS applications and software vendors. Understanding of GxP and CSV/CSA processes. Strong troubleshooting, problem-solving, communication, and organizational skills. Kneat, Veeva, ValGenesis, or similar C&Q/quality application experience preferred. Ability and willingness to learn a new application and transition from implementation support into ongoing application support., * Ability to work closely with the IT Application Owner and cross-functional teams to successfully deliver application capabilities.

• Strong collaboration and communication skills.
• Ability to learn new applications, technologies, and business processes quickly.
• Strong ownership, organization, and follow-through.
• Ability to work independently while knowing when to engage the Application Owner, vendor, business, or technical teams.
• Commitment to delivering quality solutions within schedule.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.