Desktop Support

Dexian DISYS

Mc Lean, United States

2 days ago

Apply on www.dice.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$41,600.0 - $52,000.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Issue Tracking Systems Information Technology Operations Network Troubleshooting Networking Basics Remote Service Software ServiceNow IT Service Management Web Trends

Job description

The Desktop Support - Senior role involves providing technical assistance and support to end-users, ensuring efficient resolution of technical issues, and maintaining smooth IT operations within the organization. This position is vital for delivering excellent customer service and supporting the organization’s technology infrastructure., * Diagnosing and resolving hardware, software, and network issues for end-users.

Documenting incidents and service requests accurately in the support system.
Assisting with the setup and configuration of computers, peripherals, and other IT equipment.
Escalating complex issues to specialized teams when necessary.
Providing clear instructions and guidance to users to facilitate effective problem resolution.
Maintaining knowledge of current technology trends and best practices to improve support processes.

Requirements

Proven experience in help desk support or IT support roles.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team.
Knowledge of typical hardware, operating systems, and networking fundamentals.
Windows Support, Mac Support, Servicenow ticketing, * Experience with remote support tools and ticketing systems.
Familiarity with internal governance frameworks and structured enterprise problem-solving methodologies.
Prior experience supporting a diverse user base in a corporate environment.
Certifications such as CompTIA A+, Network+, or similar are a plus.

About the company

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.