IT Technical Support Analyst I

The application filing period will begin on September 30, 2026, at 8:00 a.m. (PT) - Continuous. We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates., The LA County Board of Supervisors has unanimously ratified a Proclamation of Local Emergency in response to the windstorms and wildfires , including the Palisades and Eaton Fires, that have devastated communities across the County. We are looking for qualified and passionate individuals to assist the County in mobilizing resources and support needed to help our residents recover and rebuild. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you., An Information Technology Technical Support Analyst II is responsible for a combination of the following job functions:

• Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
• Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
• Identifies trends in the reported problem calls and implements improvements.
• Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
• Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
• Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
• Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
• Configures software distribution tools.
• A ssists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff, as needed.
• C oordinates equipment delivery, software licensing compliance and inventory/asset control, as needed.
• A cts in a lead capacity to other technical staff, as needed.

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

OPTION I: One year of experience at the level of an IT Technical Support Analyst I *.

OPTION II: Two years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization**.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions., Physical Class 3 - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds., * Experience at the level of an IT Technical Support Analyst I in the service of County of Los Angeles is defined as: Under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization. For a fuller description of work performed refer to County of Los Angeles Class Specifications for IT Technical Support Analyst I .

You may still qualify even if your job title is not exactly the same as the ones listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

**A centralized Information Technology organization is defined as: an organization with at least 500 employees under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit.

With a population of more than 10 million people and 88 cities, Los Angeles County has more residents than any county in the nation.

With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 100,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

As one of the Top 10 Government Services Employers, as named by Forbes Magazine, the County of Los Angeles provides those committed to a career in public service with boundless opportunities, a platform for professional and personal growth and the ability to truly make a difference in people’s lives.

A career with the County means you will have the chance to be a part of building and providing services for an amazingly diverse population of citizens. From helping families in need to fighting fires to keeping our beaches clean, the County of Los Angeles provides an environment where you can touch and enrich lives everyday.

A career path in the County is truly that - a path. Many of those in our County family begin and end their careers here in two very different places. You may start out as an Administrative Assistant in Public Works and find yourself a few years later as a Manager in the Department of Community and Senior Services. While many County employees remain on the same career path in one department for their entire careers, others move between departments or take advantage of training and other opportunities to find new careers within the County.

The path you take is up to you. As a Los Angeles County employee, the opportunities - and the possibilities - are limitless., The County of Los Angeles is committed to providing our permanent employees with long-term employment and dependable benefits. It’s a lasting career with an employer who is committed to your success., The County encourages all employees to take advantage of the many training and development opportunities available., The County offers its employees one of the strongest public-sector benefits packages in the nation.