INFORMATION TECHNOLOGY MANAGER I

Positions allocated to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher-level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review., * Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff.

• Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination.
• Develops and directs the implementation of operational plans to support the County’s/department’s business goals.
• Works with department/ business managers to evaluate current and anticipated Information Technology requirements.
• Develops and negotiates service level agreements and manages to ensure their attainment.
• Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems.
• Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications.
• Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection.
• Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff.
• Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects.
• Manages, directs and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions.
• Coordinates problem solving, conflict resolution, escalations, restart and recovery.
• Meets and consults with customers and vendors regarding service delivery needs.
• Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development.
• Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments.
• Promotes efficiency, cost effective use of advanced technologies and manages migration to next-generation technologies.
• Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations.
• Manages and/or participates in department disaster recovery planning and systems security administration.
• Coordinates the development, implementation and administration of technical training programs for business users., **Centralized Information Technology organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or, at the Sheriff’s Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationships to the IT requirements and initiatives of the department or major organizational unit.

*****Supervisory Capacity is defined as responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management.

Full-time employees in unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing or at the time of filing the application., Option 1: Graduation from an accredited college with a bachelor’s degree* in Computer Science, Information Systems, or a closely related field, AND four (4) years of progressively responsible, full-time* experience in a centralized Information Technology organization** performing information systems analysis and design, application development, network administration or operating systems analysis, in which one (1) year must have been in a supervisory capacity***.

Option 2: One (1) year of experience as a Los Angeles County class of Information Technology Supervisor, Principal Information Systems Analyst, Principal Application Developer, Principal Operating Systems Analyst, or Principal Network Systems Administrator.

Option 3: Six (6) years of progressively responsible, full-time* experience in a centralized Information Technology organization** in which at least two (2) years functioning in a supervisory capacity***.

PHYSICAL CLASS:

2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service., With a population of more than 10 million people and 88 cities, Los Angeles County has more residents than any county in the nation.

With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 100,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

As one of the Top 10 Government Services Employers, as named by Forbes Magazine, the County of Los Angeles provides those committed to a career in public service with boundless opportunities, a platform for professional and personal growth and the ability to truly make a difference in people’s lives.

A career with the County means you will have the chance to be a part of building and providing services for an amazingly diverse population of citizens. From helping families in need to fighting fires to keeping our beaches clean, the County of Los Angeles provides an environment where you can touch and enrich lives everyday.

A career path in the County is truly that - a path. Many of those in our County family begin and end their careers here in two very different places. You may start out as an Administrative Assistant in Public Works and find yourself a few years later as a Manager in the Department of Community and Senior Services. While many County employees remain on the same career path in one department for their entire careers, others move between departments or take advantage of training and other opportunities to find new careers within the County.

The path you take is up to you. As a Los Angeles County employee, the opportunities - and the possibilities - are limitless., The County of Los Angeles is committed to providing our permanent employees with long-term employment and dependable benefits. It’s a lasting career with an employer who is committed to your success., The County encourages all employees to take advantage of the many training and development opportunities available., The County offers its employees one of the strongest public-sector benefits packages in the nation.