Application Analyst I

The Application Analyst I supports the design, build, configuration, testing, implementation, and ongoing support of assigned healthcare applications across RWJBarnabas Health., Working under the guidance of senior analysts and leadership, the Application Analyst I assists with application build, workflow configuration, testing, troubleshooting, documentation, go-live activities, and operational support. This position provides an opportunity to develop application expertise while gaining hands-on experience with healthcare technology, system workflows, and application implementations. As an Application Analyst I, a typical day may include:

• Supporting application design and build activities for assigned workflows, configurations, screens, templates, and data fields
• Participating in workflow review sessions with Operations and application team members to understand business needs
• Following established application standards and best practices when completing system build
• Participating in unit, application, integrated, upgrade, and enhancement testing
• Executing test scripts and documenting results, issues, and troubleshooting outcomes
• Providing basic application troubleshooting and escalating complex customer or build issues to senior analysts
• Supporting application implementations, go-lives, post-go-live activities, and on-call coverage
• Managing assigned incidents, requests, and enhancement tickets while providing timely customer updates
• Documenting system modifications, workflow changes, decisions, risks, issues, and resolutions
• Following established issue management, change control, and escalation processes
• Assisting with future-state workflows, training curriculum reviews, change readiness documentation, and process improvement activities

• You like troubleshooting problems and understanding how technology supports clinical or operational teams
• You are detail-oriented and comfortable following established build, testing, and change control processes
• You communicate effectively with customers, Operations, technical teams, and senior analysts
• You are comfortable receiving guidance while developing greater independence and application expertise

To Be Considered for the Application Analyst I position, you must have:

• Associate’s degree with 2+ years of relevant work experience
• Ability to perform assigned application work under the guidance of senior analysts and leadership
• Basic knowledge of application support, system configuration, testing, troubleshooting, or related technology processes
• Ability to participate in application testing and accurately document results
• Strong critical thinking and problem-solving skills
• Strong organizational skills and attention to detail
• Ability to manage assigned tasks and meet established deadlines
• Strong verbal and written communication skills
• Ability and willingness to learn new software, applications, systems, and workflows
• Applicable application certification as required for the assigned application
• Ability to maintain required certification through New Version Training (NVT), as applicable, * Bachelor’s degree or equivalent relevant work experience
• 0 to 2 years of application, system build, application support, healthcare IT, or related experience
• Exposure to the assigned customer base, operational workflows, or application support processes
• Experience with healthcare clinical or financial systems
• Knowledge of current clinical or financial system workflows and processes
• Experience with application testing, ticket management, go-live support, or change control
• Experience working with Epic applications or Epic-related workflows
• Clinical licensure when applicable to the assigned application

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer