Application Analyst II

The Application Analyst II independently supports the design, build, configuration, testing, implementation, and ongoing support of assigned healthcare applications across RWJBarnabas Health.

Working with moderate supervision, the Application Analyst II partners with Operations, Informatics, training teams, and application peers to optimize workflows, resolve application and build issues, support system enhancements and upgrades, and maintain reliable application functionality. This position also serves as a knowledge resource for Level I Application Analysts. As an Application Analyst II, a typical day may include:

• Designing, building, configuring, testing, and supporting assigned healthcare applications and workflows
• Working with Operations and Informatics to understand customer needs and optimize application functionality
• Partnering with training teams to ensure alignment between system build, workflows, and training materials
• Researching application, workflow, and build issues and recommending appropriate solutions
• Troubleshooting routine and moderately complex application issues and escalating when appropriate
• Supporting application implementations, upgrades, enhancements, go-lives, and ongoing maintenance
• Developing and executing test scripts and documenting testing outcomes
• Providing go-live, post-go-live, and on-call application support
• Managing incidents, requests, and enhancement tickets while maintaining clear customer communication
• Documenting build decisions, workflow changes, system modifications, issues, risks, and enhancement requirements
• Supporting application governance, change control, and issue management processes
• Sharing application knowledge and validating newly certified or new build work completed by Level I analysts

• You have experience with healthcare applications, system build, or application support
• You can independently manage assigned application work with moderate supervision
• You enjoy troubleshooting application, workflow, and customer issues
• You understand how system functionality impacts clinical, financial, or operational workflows
• You have experience with application testing, implementations, upgrades, or enhancements
• You communicate effectively with customers, Operations, Informatics, training teams, and technical stakeholders
• You enjoy sharing knowledge and supporting the development of Level I analysts

To Be Considered for the Application Analyst II position, you must have:

• Associate’s degree with 2+ years of relevant work experience
• Experience supporting applications, system build, healthcare technology, or related systems
• Ability to independently support assigned application work with moderate supervision
• Experience with application configuration, testing, troubleshooting, documentation, or workflow support
• Ability to research application and build issues, recommend solutions, and escalate complex issues when appropriate
• Strong critical thinking and problem-solving skills
• Strong organizational skills and attention to detail
• Strong verbal and written communication skills
• Applicable application certification, or ability to obtain certification as required for the assigned application
• Ability to maintain required certification through New Version Training (NVT), as applicable, * Bachelor’s degree or equivalent relevant work experience
• 3+ years of application, system build, application support, healthcare IT, or related experience
• Previous experience with the assigned application, customer base, or operational workflows
• Experience with healthcare clinical or financial systems
• Knowledge of current clinical or financial system workflows and processes
• Experience supporting application implementations, upgrades, enhancements, and go-lives
• Experience with testing, change control, issue management, and application governance
• Experience supporting or serving as a resource for junior application analysts
• Clinical licensure when applicable to the assigned application

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer