IT Technician

The IT Technician provides technical support for hardware, software, systems, and network issues across the organization.

• This role assists end users, performs troubleshooting, maintains equipment, and supports daily IT operations to ensure reliable and secure technology performance.

• Responsibilities Technical Support - Provide first line and second line support for hardware, software, and network issues.

• Troubleshooting - Diagnose and resolve problems related to desktops, laptops, mobile devices, printers, and applications.

• System & Device Setup - Install, configure, and maintain computers, peripherals, and approved software.

• User Assistance - Support employees with access issues, password resets, and general technology questions.

• Ticket Management - Log, track, and resolve support tickets within established SLAs.

• Maintenance & Updates - Perform routine updates, patches, and equipment checks.

• Inventory Management - Track hardware inventory, manage equipment assignments, and support lifecycle processes.

• Network Support - Assist with basic network troubleshooting, connectivity issues, and device configuration.

• Documentation - Maintain accurate records of procedures, configurations, and support activities.

• Collaboration - Work with IT engineers, administrators, and security teams to support broader technology needs. All other duties as assigned

• Equipment will be provided

1-3 years of experience in IT support, technical assistance, or help desk operations.

• Experience troubleshooting Windows and/or macOS environments.
• Experience supporting hardware, software, and peripheral devices.
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.).

• Experience assisting users with access management, basic network issues, and device setup.

• Experience maintaining technical documentation and support logs. Skills Required

• Technical Troubleshooting - Ability to diagnose and resolve common IT issues.

• Customer Service - Strong communication and support skills for assisting end users.

• Hardware & Software Knowledge - Understanding of computers, operating systems, and common business applications.

• Time Management - Ability to manage multiple tickets and prioritize effectively. Education:

• Education Associate’s or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• Equivalent experience may be considered.