System Analyst - REDCap Application Support

The position is seeking an experienced PHP/MySQL developer with knowledge and skills in PHP Microservices development, MySQL database management, and cloud infrastructure and applications management to provide operational and technical support for an existing REDCap application hosted on Amazon Web Services (AWS).

The resource will be responsible for the maintenance, troubleshooting, version upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform.

This position requires close collaboration with business stakeholders, infrastructure teams, AWS administrators, security teams, and REDCap support., * Support the REDCap application hosted in AWS with user/project management, reports, and surveys.

• Coordinate and implement REDCap software updates, patches, and version upgrades.
• Install, configure, and support REDCap External Modules using PHP on Linux/AWS environments including Apache/Nginx.
• Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications and automate data flows.
• Serve as the primary technical contact for REDCap-related issues.
• Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
• Prepare scripts to load data to the REDCap database using the Data Import Tool or REDCap APIs.
• Coordinate with AWS infrastructure teams regarding servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring.
• Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, documentation, and training.
• Monitor application performance and proactively identify and resolve issues.
• Support disaster recovery, backup validation, and system recovery activities.
• Develop automation scripts for reporting and data validation using PHP and SQL.
• Maintain MySQL databases, perform queries, and conduct validation.
• Maintain technical documentation, standard operating procedures, and configuration documentation.
• Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users.
• Participate in change management, release management, and production support activities.
• Ensure compliance with security standards, applicable data privacy requirements, HIPAA compliance, and proper audit logging.
• Create and maintain Azure DevOps work items for REDCap enhancements, defects, upgrades, API development, and maintenance activities.
• Maintain priorities, assignments, status, dependencies, and target completion dates.
• Monitor dashboards and reports to identify aging or overdue work.
• Provide status reporting to IT leadership and program stakeholders.

Required Education

• Bachelor’s Degree

• 5+ years of experience with PHP Microservices development with configuration and troubleshooting.
• 5+ years of experience with MySQL database management.
• 5+ years of experience with PHP configuration and troubleshooting.
• 5+ years of experience with Python scripting for loading and querying data.
• 5+ years of experience designing, developing, implementing, and troubleshooting RESTful APIs.
• 5+ years of experience supporting enterprise web applications hosted on AWS.

Primary Skills: PHP Microservices, MySQL, PHP Configuration & Troubleshooting, Python, RESTful APIs, AWS