Bilingual Technical Client Support Representative

The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX.

For 45+ years, the organization has delivered innovative technology solutions and exceptional support to hotels, resorts, multifamily communities, and master-planned properties.

What You'll Do

As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need - your job is to bring great communication, patience, and a genuine desire to help.

In this role, you will:

• Provide technical support to internal and external customers.
• Deliver exceptional support via phone, email, and web-based channels
• Take ownership of customer issues from first contact through resolution
• Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
• Apply active listening and critical thinking to help identify effective solutions
• Guide customers through solutions with patience and professionalism
• Document customer interactions and resolutions accurately within ticketing systems
• Keep customers informed with timely updates on ticket status
• Escalate issues appropriately when needed, with support from experienced teammates
• Collaborate with your team to keep strengthen your technical skills and service quality
• Help create positive customer experiences, even in high-pressure situations

• 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)
• Bilingual (English & Spanish) required
• Basic computer proficiency (navigating multiple applications/systems at once)
• Ability to multitask, manage time effectively, and work both independently and as part of a team
• Prior exposure to technical support or troubleshooting is a plus, but not required
• Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement

Additional Skills & Attributes

• Strong communication and customer service skills
• Positive, reliable, hardworking attitude
• Willingness to learn new technology, remain coachable and adapt
• Genuine interest in growing a long-term career in technology support
• Ability to work collaboratively with others

Schedule and Attendance Expectations

• Strong attendance and punctuality are essential in this 24/7 call center role

• Employees are expected to remain available and complete scheduled shifts
• Holiday, weekend, weather-related, and rotating shifts may be required
• Overtime may be required based on business needs

What You Can Expect

In this role, employees are supported through a workplace culture centered on training, professional growth, collaboration, and overall well-being - a great launchpad into a tech career.

Perks & Benefits Include:

• Competitive hourly pay
• Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
• Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability
• 401(k) with employer match
• Paid time off + 9 company-paid holidays
• Stocked breakroom with snacks and beverages
• Discounted gym memberships through health providers
• Structured training and career growth opportunities within a stable and innovative technology company

In this role, you're not just answering support calls - you're building a career in technology while helping deliver the experiences people rely on every day.

If you’re dependable, customer-focused, eager to learn, and ready to grow your career in technology, we’d love to hear from you!