PC Technician

Disassembler User Accounts Prioritization Data Migration Hardware Support Operating Systems Help Desk Support Peripheral Devices Business Valuation Microsoft Windows 10 Remote Access Systems Full Stack Development Network Troubleshooting Business Transformation Standard Operating Procedure Troubleshooting (Problem Solving), A large regional utility provider serving over 1.1 million electric customers and 800,000 natural gas customers is seeking two PC Technicians to support enterprise-wide hardware refresh and memory upgrade initiatives. One technician will focus on hardware refresh activities, including device imaging, data migration, and workstation deployments, while the other will be responsible for RAM replacement, involving system disassembly, memory upgrades, and device reassembly. The ideal candidate will have experience with hardware refresh projects, system migrations, and hands-on desktop hardware support. This is an on-site position based in Bothell and Bellevue, WA.

Basic Function/Responsibilities:

Tier 2 Hardware and software support for remote and internal employees through remote access, phone or desk side visit

Tier 1/Tier 2 Hardware and software support for lab computers

Create work orders in a help desk system, dispatch work orders to other support technicians and IT groups

Assess and escalate serious or unusual problems to the appropriate IT group for resolution

Windows 10 and 11 Support in a network environment

Diagnose and support hardware failures, operating system, application issues and network connectivity

Provide work order status reports and metrics to management

Monitor help desk workload and prioritize work orders effectively

Develop, test and implement solutions to problems detected during troubleshooting

Assess training needs and develop new training or self-help materials

Manage user accounts and phone accounts

Follow standard operating procedures, create and revise documentation as needed

Mobile device support including set up, deployment and support

Update inventory records for end users, hardware and software

Monitor, diagnose, repair and run preventative maintenance on computers

Provide in depth customer training and training materials

Hardware and software ordering

Working with other team member on projects

Ordering computing peripherals

Working with vendors, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs PC Technician TEKsystems

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Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.