Operations Management User Accounts

Management User Accounts, Prioritization Customer Service Hardware Support Operating Systems Help Desk Support Peripheral Devices Business Valuation Microsoft Windows 7 Remote Access Systems Full Stack Development Network Troubleshooting Business Transformation Standard Operating Procedure Troubleshooting (Problem Solving), We are looking to add 2 PC Technician resources to support hardware refresh and RAM replacement projects. 1 individual will focus on the hardware refresh (transferring data from old to new machine, imaging, etc.) and the other individual will be focused on the RAM replacement (opening machine, replacing old RAM with new RAM, putting machine back together). A successful candidate in this role will have migration/hardware refresh experience. These candidates will sit on-site out of Bothell, WA or Bellevue location.

Top Skills:

Migration experience; hardware refresh

1. Tier 1/2 hardware and software troubleshooting

2. RAM replacement experience

3. Strong customer service experience, reliability.

4. Imaging

Basic Function/Responsibilities:

Tier 2 Hardware and software support for remote and internal employees through remote access, phone or desk side visit

Tier 1/Tier 2 Hardware and software support for lab computers

Create work orders in a help desk system, dispatch work orders to other support technicians and IT groups

Assess and escalate serious or unusual problems to the appropriate IT group for resolution

Windows 7 and 10 Support in a network environment

Diagnose and support hardware failures, operating system, application issues and network connectivity

Provide work order status reports and metrics to management

Monitor help desk workload and prioritize work orders effectively

Develop, test and implement solutions to problems detected during troubleshooting

Assess training needs and develop new training or self-help materials

Manage user accounts and phone accounts

Follow standard operating procedures, create and revise documentation as needed

Mobile device support including set up, deployment and support

Update inventory records for end users, hardware and software

Monitor, diagnose, repair and run preventative maintenance on computers

Provide in depth customer training and training materials

Hardware and software ordering

Working with other team member on projects

Ordering computing peripherals

Working with vendors, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs PC Technician TEKsystems

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Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.