IT Help Desk

We’re growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You’ll be part of a team that supports each other and works together to ensure customer satisfaction., * Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.

• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and escalate customer problems
• Maintain a positive phone demeanor and ensure customer satisfaction
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
• Spot themes and proactively work to solve them.

• Love of working in a fast paced environment
• Good written and verbal skills
• Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
• Technical Aptitude.
• Desire to make people happy when you solve their computer problem.
• Solid attendance record
• Technical Certification or Degree in Computer Science

• $66,575-142,576 per year We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passion…

• 10 hours ago +

eMazzanti Technologies a leading provider of IT Services is looking to add to our team to provider level 1 and level 2 help desk support to expanding client base.